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Job Title:  Manager – Bancassurance Claims   

Organisation: DFCU Bank

Duty Station:  Kampala, Uganda

Reports to: Head Bancassurance

About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary: Reporting to the Head Bancassurance, the Manager – Bancassurance Claims is responsible for overseeing efficient Bancassurance claims handling, ensure quick claims turnaround time within the stipulated policy and process timelines to provide a seamless customer experience.

Key Duties and Responsibilities:

• Understand insurance policy wordings, terms and conditions, analyse claims documentation, to ensure effective claim settlement and customer value for money.
• Provide technical guidance to customers, sales and loan recovery staff to comply with the requirements for settlement of claims and claim loss minimization, to ensure a seamless and consistent customer experience.
• Support the Bank’s loan recovery activities while exercising professionalism by enhancing or putting in place insurance claim processes to support efficient claims recoveries.
• Maintain an effective claims diary, monitor and follow up all customer and credit related claims to ensure that claims are settled within the stipulated timelines and reduce risk of credit facility write-offs.
• Timely settle customer complaints and promote quality interactions with the Bank’s sales teams and customers.
• Maintain good relationships with the insurers, measure their performance to ensure quality service to the customers.
• Ensures compliance to the Bank’s policies, procedures and Regulatory guidelines and requirements.
• Support the insurance team on Risk identification, and implementation of controls.
• Equip Bank staff with insurance knowledge through product training and joint customer visits to grow the Bancassurance portfolio.
• Ensure acceptable audit ratings and implement all post-audit recommendations.
• Prepare month-end reports to management.

Qualifications, Skills and Experience:

• The applicant for the DFCU Bank job must hold a University degree from a recognized university.
• A Certificate in Insurance (CIU). A diploma in insurance will be an added advantage.
• At least five years of insurance claims experience. Insurance sales experience will be an added advantage.
• Knowledge of practical application insurance covers.
• Thorough knowledge of the financial services industry.
• High level of integrity and ethical standards.
• Attention to detail, excellent analytical skills and ability to demonstrate a high degree of accuracy.
• Excellent interpersonal, verbal, written, communications and independent judgement skills.
• Good organizational skills.
• Excellent negotiation skills.
• Conflict resolution skills

How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), to the email address indicated below.

Vacanciesbank@dfcugroup.com

Deadline: 17^th November 2023

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