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Job Title:  Applications Support Officer (Fresher Jobs)

Organisation: PostBank Uganda Ltd

Duty Station:  Kampala, Uganda

Reports to: Manager Business Applications

About US:

PostBank Uganda Ltd is a Government owned bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. The bank focuses on the mass market with operations spread across the country.

Job Summary:  The Applications Support Officer will be responsible for the proactive identification, isolation, and resolution of issues in the Business applications space. The incumbent will ensure platforms’ uptime and services availability, attend to customer trouble tickets escalated from front end teams within SLA and ensure efficient Operations & Maintenance of the Business Applications.

Key Duties and Responsibilities:

• Monitor IT Applications uptime and performance through monitoring tools, alerts, dashboards etc
• Analysis and resolution of application-related issues which have been escalated from bank Level 2 support team during operations and maintain proper documentation/logs for resolution provided.
• Co-ordinate with Application Vendors support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
• Owning all Application related calls, problems and incidents assigned in the IT service desk system to carry out problem investigation and analysis, follow-up with the respective teams and update the status with issue resolution and follow-up for closure.
• Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
• Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
• Maintains Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

Qualifications, Skills and Experience:

• Bachelors in IT, Computer Science or Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, and related fields.
• Certification in an IT related course is of added advantage.
• Practical training in IT related short courses.
• At least two years of experience in IT department in a busy organization.
• Advanced knowledge in Unix/Linux operating systems
• In depth experience in SQL, and DBMs (Oracle,SQL Server, PostgreSQL, MySQL).
• In depth experience in Windows Operating systems
• Programming experience (Python, C#, PHP, JS, Java etc).
• Ability to troubleshoot and solve user problems.
• Scripting knowledge.

How to Apply:

All candidates should apply online be sending the following documents:

• Detailed CV
• Certified copies of academic documents
• Applicants address and day time telephone contacts
• Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.

Please send your application to hr@postbank.co.ug addressed to the Chief Human Resource Officer and put the job you are applying for as the Subject (Strictly).

Deadline: 7th November 2023

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