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Job Title:  Customer Review Analyst (Fresher Jobs)

Organisation: Absa Group Limited (formerly Barclays Bank UK)

Duty Station:  Gulu, Uganda

About US:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

Job Summary:   The Customer Review Analyst will serve as a member of Business Banking Relationship Team providing key support in the review, update and maintenance of customer information and instructions.

This role will include but not be limited to updating of customer instructions and data into the core banking system as instructed by your team leader.

Job Description

Key Duties and Responsibilities:

Review and update of customer files received daily

• Conduct a review on customers to identify gaps in customer information as per the KYC minimum standards.
• Review information captured in the various systems (FCR and KAMLS) to confirm accuracy and consistency of information.
• Update all customer information as per current customers information on mandates or Amendments
• On a daily basis, provide accurate and timely MI to team supervisor / manager for accounts own work processed and the outcome.
• Provide any support required by the business as it relates to account Mandates and maintenance as may be requested from time to time.

Query Resolution

• Actively respond to and resolve issues raised by the team supervisor.
• Adhere to the service level agreement (SLA) between the Financial Crime and Business teams

Risk, Governance and Regulatory

• “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Financial Management Control and Analysis
• Leadership and Management

People Management- time split : 5%

• Manage team performance.
• Manage EOS participation.
• Drive cost cutting initiatives
• Follow through the team’s training needs and work closely with the HR L&D team to ensure this is programmed.
• Manage and develop talent within the team.
• Leave management.

Qualifications, Skills and Experience:

• The applicant for the ABSA Bank job must have relevant qualifications
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Competencies:

• Attention to detail.
• Communication skills.
• Time management skills.
• Good knowledge of KYC and related policies.
• Good computer application skills (MS Word, Excel & Outlook).

How to Apply:

All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

Click Here

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