The Ugandan Jobline

Job Title:   Service Advisor

Organisation: CFAO Motors Uganda (formerly Toyota Uganda Limited)

Duty Station:  Namanve, Mukono, Uganda

About US:

CFAO Motors Uganda is the exclusive manufacturer-authorised distributor of brand-new Toyota Vehicles and genuine parts in Uganda, as well as exclusively offering Toyota Manufacturer’s warranty. CFAO Motors Uganda is a subsidiary of CFAO Automotive, a division of the CFAO Group, which is part of Toyota Tsusho Corporation.

CFAO Motors Uganda are also the official distributors of brand-new Suzuki vehicles, Yamaha motorcycles, Hino Trucks, and Toyota forklifts. The company also proposes a range of short and long-term lease and car rental solutions for businesses through the LOXEA brand and its partner Avis Fleet. It also provides a raft of other services to expand the offering, including fleet management, geolocation, telematics and more.

Job Summary:  The Service Advisor will ensure customer satisfaction through accurately interpreting customer needs and communicating them to the workshop staff hence fixing the job right.

Key Duties and Responsibilities:

• Communicate with customers about vehicle maintenance/repair needs and prepare job cards.
• Provide advice tailored to customer needs in a caring and polite manner to drive satisfaction and retention.
• Keep customer promises through completion of all requests, fair prices and on-time delivery.
• Utilize the service appointment system to maximize facility and manpower capacity and reduce no show rate.
• Provide clear and fair cost estimates to customers and advise any changes.
• Keep customer informed of vehicle status and any changes.
• Comply with TSM-FIR, 5S and Anzen.
• Achieve timely debt/cash out standing collection from customers.
• Actively participate in achieving set service targets for PSFU, CSI, NPS, FIR & Service through-put.

Qualifications, Skills and Experience:

• The applicant must hold a Degree or Diploma in Automotive and power or Mechanical Engineering
• Knowledge of automotive industry service processes
• Costing of service jobs
• Computer literacy skills
• Customer focus/orientation
• Good communication skills
• Integrity
• Flexibility
• Interpersonal skills
• Problem analysis
• Planning and organization

How to Apply:

All candidates should apply online at the link below.

Click Here

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