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Job Title:   Reservations Agent (Fresher Diploma Jobs)   

Organisation: Protea Hotels by Marriott Kampala

Duty Station:  Kampala, Uganda

About US:

Protea Hotels by Marriott is a leading hotel brand in Africa, with a significant presence across Sub Sahara. Ideal for both business as well as leisure travelers, it offers a compelling collection of seaside resorts, city center hotels, private game lodges and mountain retreats across primary and secondary business centers as well as desirable leisure destinations.

Key Duties and Responsibilities:

• Processes reservations by mail, telephone, or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all package plans. Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.

Qualifications, Skills and Experience:

• The applicant must hold a diploma related to hospitality or tourism
• At least two years of experience working in a hotel receptionist or guest services role
• Guest/customer relations experience, preferably in a hospitality environment
• Numeracy skills and administrative skills
• Knowledge of OPERA software will be an added advantage

How to Apply:

If you are interested in joining a World Class Hotel with great ambitions, full applications (CV and cover letter) are to be physically dropped at the HR’s office or send via email to hr@proteakla.co.ug Document size limit: 5MBs

Deadline: 23^rd September 2023 by 5:00pm

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