The Ugandan Jobline

Job Title:   Showroom Receptionist (Fresher Jobs)

Organisation: Al-Mansour Automotive

Duty Station:  Kampala, Uganda

About US:

The conglomerate was first established in 1975 by the late Mr. Loutfy Mansour to enter the automotive market in Egypt. It didn’t take long for Mansour to reach its record-breaking sales by becoming the exclusive dealer for General Motors (GM) in the same year and soon became a household name by 1980, franchising popular automotive brands; Opel, Chevrolet, Isuzu, and ACDelco.

Fast forward to 2001, Mansour Automotive was given exclusive distribution rights for all General Motors brands and products in Egypt. For an outstanding 4 decades, Mansour Automotive has won the hearts and trust of millions of customers by following their philosophy ‘With Mansour, you are in safe hands.

Job Summary: The Receptionist greets customers when they come into the showroom and/or service area, answers their questions, and directs them to the appropriate staff member. The Receptionist also answers all incoming calls, takes messages, and transfers callers to the appropriate department. The Receptionist should be familiar with vehicle models and personnel within the dealership and be polite and professional in manner.

Key Duties and Responsibilities:

• Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues or a senior executive make best use of their time.
• Collect varied and somewhat complex information and data from customers/service users in accordance with information requirement, capturing this and inputting into relevant forms, systems, and processes.
• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
• Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Help manage internal client relationships by supporting others to build effective working relations.
• Initiate contact internally and externally on a regular basis to convey requests, provide instructions or obtain information on behalf of a senior colleague.
• Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
• Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
• Answer the telephone and assist callers or those making a broad range of enquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary.
• Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.

Qualifications, Skills and Experience:

• The applicant should either hold a Diploma / Bachelor Degree
• Proven experience in the field of automotive customer relations
• Excellent oral communication skills to effectively communicate customers’ interests, needs, and requests to management and sales personnel; as well as written communication skills for filing and documentation
• Professionalism: must present a professional personal appearance at all times and a polished communication style
• Excellent phone handling etiquette for polite conversation with customers and prospects; and for promptly and efficiently handling a multi-line phone system.
• Willing and able to work various schedules
• Intermediate computer skills in Microsoft Word, Outlook, and Excel.
• Able to deliver the highest standards of customer service.
• Time-management: They must be punctual, with the ability to manage assigned tasks within time schedule; as well as provide customer support in a timely manner
• Basic Math Skills for basic arithmetic manipulations required

How to Apply:

All candidates who wish to join Al-Mansour Automotive in this capacity should apply online at the link below.

Click Here

Deadline: 5^th October 2023

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs