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Job Title:   Sales Data Administrator – Uganda Life (Fresher Customer Service Jobs)    

Organisation: UAP Old Mutual Group

Duty Station:  Kampala, Uganda

About US:

The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.

Key Duties and Responsibilities:

• To receive and respond to all customer complaints/needs with at most quality and efficiency with the aim of customer satisfaction and customer retention in line with UAP Old Mutual policies and procedures.
• To receive all incoming calls at the switchboard.
• To warmly welcome and greet visitors by directing them to their respective destinations.
• To maintain a safe and clean reception area.
• To attend to all customers with at most quality and efficiency.
• To welcome customers/clients to the UAP Old Mutual offices, assist them in making appointments, making them comfortable and directing them to the appropriate staff or service.
• To respond and initiate contact with customers with the aim of attending to their needs through face to face and phone interactions in a professional and efficient manner.
• To handle customer complaints and needs with the approved level of service and urgency to enhance customer satisfaction.
• To maintain customer loyalty and retention through educating & cross selling UAP Old Mutual products and services during customer interactions.
• To maintain a safe and clean reception area.
• To receive, sort and distribute mail, newspapers within the office; file correspondence and other materials in line with the policies and procedures.
• To maintain a positive and professional relationship with co-workers, clients and visitors; cultural sensitivity and ability to relate well and effectively in a diverse work place and with a diverse client population.
• Dispatch all out going parcels and documents with the courier service or the company Messenger
• To act in the capacity of Executive Secretary from time to time.
• To respond courteously to immediate needs of visitors and in-coming calls with the ability to establish priorities and maintain productivity despite numerous interruptions.
• To perform any other duties assigned from time to time.

Qualifications, Skills and Experience:

• The applicant must hold an Honours Degree (Hons)  (Required)
• Customer Complaint Resolution, Customer Interactions, Customer Loyalty, Customer Retentions, Customer Satisfaction, Dispatching, Greet Visitors, Inbound Calls, Mail, Mail Services, Telephone Switchboard

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 7^th August 2023

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