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Job Title:       HR Specialist Delivery Manager

Organisation: Standard Chartered Bank (Stanchart)

Duty Station:  Kampala, Uganda

 

About US:

Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.

 

Job Summary:  The HR Specialist Delivery Manager will;

• Be managing the general operational aspects of the HR function in partnership with the Specialists, Global Processing Services (GPS) and Head of HR to ensure the delivery of a comprehensive and efficient HR service to the business.
• Fulfil the role of Unit Operational Risk Manager (as defined in the Operational Risk Framework (ORF) in relation to HR Risk. Ensure that residual risks remain within acceptable risk levels by identifying material risks, maintaining an effective control environment in line with Operational risk procedures.
• Ensure maintenance of a healthy business environment through strict Compliance with regulations as defined by the Group and Local Regulatory Authorities.
• Effectively manage the payroll process to ensure timely and accurate payment of employees and statutory payments.

 

Key Duties and Responsibilities:

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Specialist Delivery

• Continuously monitor and co-ordinate with the various product areas to ensure that the HR Manual and all country Knowledge Articles are up to date and refresh any country guidelines and procedures as they fall due for renewal.
• Ensure all Departmental Process Operating Instructions are up to date.
• Manage the relationship between HR and third parties service providers e.g. Payroll, Medical Insurance, Group Personal Accident / Group Life Assurance and Pension Fund Administrator. Ensure compliance with Group Sourcing Policy and Regulatory requirements and contractual obligations regards service standards.
• Coordinate for the HR department and provide support for all regulatory and internal audits.
• Maintain networks of external contacts that enable the Bank to benchmark its practices against competition and migrate best practice where appropriate.
• Maintain and update the departmental Business Continuity Plan and work with the country BCP coordinator to ensure BCP periodic departmental tests are appropriately carried out.
• Coordinate on Finance related activities i.e. Balance sheet substantiation, Suspense Account Reconciliation, Payroll entries clearance from Sun Control Account, Ownership of all Payroll related entries in various accounts across the Bank, PAYE Tax management and reconciliation, etc.
• Manage staff personal files and key holder of personal file cabinet.
• Drive initiatives and projects to continuously improve the way of working in Specialist Delivery thus ensuring a seamless and flawless HR service to staff.

Payroll

• To effectively manage the payroll process to ensure timely and accurate payment of employees and other sundry deductions as well as statutory payments.
• Liaison with GPS and Payroll Vendor for efficient and timely monthly payroll processing.
• Ensuring respective authorities are in place to facilitate payment and processing of payroll inputs for permanent and contracts staff and checking if the vendor has captured the inputs correctly.
• Ensures compliance with all the relevant rules and regulations i.e. Tax, Payment of all statutory deductions, Employment Act, Immigration Act etc and that documented procedures are up to date at all times; investigates and promptly resolves or escalates any irregularities and acts as first response to audit or regulatory queries.
• Provide Management with information on payments / staff cost and explaining variance as applicable.
• Attend to payroll requests / queries for management and staff.

Benefits

Medical / GPA / GLA

• Co-ordinate with service providers regards issues raised from staff and management.
• Manage staff insurance benefit delivery in partnership with the Insurer’s.
• Ensure timely and accurate payments to service providers and monthly reconciliations of data and premiums with service providers.
• Ensure that employees have access to the highest value, cost effective and relevant medical benefits.

Pensions

• Ensure the Administrator maintains accurate membership information from payroll at all times and conducts a monthly reconciliation of contributions received. Ensure that administration and reporting is carried out properly.
• Partner with the Pension Trustees to ensure proper, relevant and adequate communication of benefits to members takes place and is implemented on a timely basis as appropriate.

Success Factors (SF) Data and MIS

• Liaison person on issues on SF data issues with GPS
• Provide ongoing support towards the effective utilisation of SF by ensuring staff are well trained so that Employee Self Service and Manager Self Service activities are implemented timely and accurately.
• Preparing or facilitate access to various HR reports for local Management and Group as required.
• Ensure correctness and robustness of SF data through liaison with GPS (relevant team) and line managers and ensure payroll data matches with data in SF.
• Drive any PeopleSoft initiatives as introduced by Group from time to time.

Sharesave Scheme Coordination

• Local sharesave Co-ordinator seeing the process through end to end from applications, management of payroll deductions right through to exercise period in liaison with GPS Shares team.
• Ensure adequate record keeping of scheme participants, withdrawals, exercises and exchange rates used in all transactions as well as tax and regulatory compliance on all Sharesave processes and transactions.
• Attend all queries on share save, withdrawals etc.

Performance Reward and Benefits

• Be the country liaison between Regional PRB and HR Service Delivery EA on matters PRB.
• Coordinate the data matching exercise to ensure a robust annual salary survey.
• Validate and analyze country remuneration data to advise Country HR, HRBP’s Head of SD EA and Regional PRB head of any anomalies and advice on the corrections for Uganda.
• Ensure the submission of market data in a timely manner.
• Attend PRB calls and cascade the learning’s to the wider HR Team.

FCC Employee Responsibility

• Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to key principles in relation to:
• Identifying your customer
• Knowing your customer
• Reporting suspicious transactions
• Safeguarding records and
• Not disclosing suspicions to customers.
• Remain adequately trained in combating money laundering.

Processes

• Awareness and adherence to the processes relevant to the role.

Risk Management

• Fulfil the role of UORM (as defined in ORF) in relation to Human Resources. Ensure that residual risks remain within acceptable risk levels [1] by identifying material risks, maintaining an effective control environment and accepting or rejecting levels of residual risk in line with Operational risk procedures”.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Uganda Specialist Delivery team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Qualifications, Skills and Experience:

• The applicant should preferably hold a relevant first degree in HR or Finance.
• Other relevant professional Post-graduate HR or Finance qualification is desired.
• Knowledge of the Local Labour Legislation and other statutory requirements.
• General knowledge of HR policies, procedures systems and operating instructions.
• A high degree of computer literacy and proficiency (MS Word, MS Excel and MS PowerPoint, proficiency in analytics and MIS.

 

Role-Specific Technical Competencies

• Accounting
• Communication skills
• Data Analysis
• Networking
• Stakeholder Management

 

How to Apply:

All candidates who wish to join Standard Chartered Bank should apply online at the link below.

 

Click Here

 

Deadline: 26^th July 2023

 

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