Customer Care Executive Jobs – Roofings Group

  Customer Service Jobs, Business Administration Jobs in Uganda, Communications Jobs in Uganda, Finance Jobs in Uganda

Job Title:   Customer Care Executive    

Organisation: Roofings Group

Duty Station:  Kampala, Uganda

 

About US:

Roofings Group is the leading manufacturer of quality steel and plastic building products in East Africa.

 

Job Summary:  We are Currently seeking to recruit a highly motivated and technically experienced person, with zeal to perform beyond expectations and excited to Join a (28) years leading steel manufacturer as Customer Care Executive.

 

Key Duties and Responsibilities:

  • Keep customers informed of the status of their orders and availability of material thereby liaising with production.
  • Handle and follow up on all customer complaints/inquiries/feedback received through all points of contact and follow through until resolution.
  • Handle & manage inbound and outbound calls to/from customers regarding customer requests and complaints across all channels.
  • Reduce situations involving unhappy customers and escalate all major issues in real time for resolution.
  • Collect, analyze, and leverage customer data to generate sustainable growth.
  • Prepare and disseminate reports for decision making based on the analysis done.


(adsbygoogle = window.adsbygoogle || []).push({});

Qualifications, Skills and Experience:

  • The applicant must hold a bachelor’s degree in business-related field.
  • Three years of Customer Service/call center experience in a busy workplace.
  • Listening, sense of contact and customer satisfaction
  • Good computers skills.
  • Good Knowledge of CRM software
  • Strong communication, interpersonal, customer service, and sales skills.
  • Excellent technical and problem-solving skills.

 

How to Apply:

All qualified and interested candidates should send an application letter with a detailed CV, copies of academic papers merged into a single PDF file addressed to:

 

The HUMAN RESOURCES MANAGER

Roofings Ltd

Email to: hr@roofingsgroup.com

 

Note: email subject: Customer Care Executive

 

Deadline: 10th July 2023

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

Related Jobs

,