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Job Title:   Analyst, HRIS & Shared Services

Organisation: ENGIE Energy Access

Duty Station: Uganda

Reports to: Head of Operation’s Africa

About US:

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

Job Summary:  Through the leadership of the Head of HRIS and HR Shared services, the incumbent is responsible and accountable for the management of the integrated Human Resources Information systems (HRIS) and tools, as well as the centralization of common HR services to form a part of a wider Shared Services function for creating operational efficiencies. The incumbent will be responsible for the employee data management and analysis of the HRIS reports, with the objective of supporting the HR Community to improve operational performance. The incumbent will interact with Global HR CoE Heads to create and deploy HR shared learning & best practice documents, Global HR policies, covering key HR topics to be utilized by the wider HR community across all EEA markets. This role will also be responsible for providing thought leadership on HR on Global HR topics, with the ability to build effective working relationships.

Key Duties and Responsibilities:

• Manage the implementation of Success Factors, EEA’s HRIS platform, as per the Engie Group roadmap, accountable for the management of existing system modules, as well as the proposed innovations and enhancements
• Manage and influence the effective utilization of all deployed Success Factors modules, inclusive of Recruitment & Onboarding, Employee Central, Compensation, Learning, Time Off, by all stakeholders across the EEA markets
• Develop and implement a clearly defined training approach on all HRIS modules, for all EEA end-users, such as the HR community, people managers, and Train-the-trainer HR groups
• Develop and manage key stakeholder relationships that are fundamental to the successful delivery of the HRIS digital strategy, such as EEA’s Senior Leadership team, HR community, as well as the Engie Group Digital HR team
• Responsible for weekly collaboration with the Engie Group Digital HR squad to report on key HRIS topics such as status on HR support requests, system enhancements, training needs
• Support the Head of Organizational Effectiveness to define, implement and maintain a standard HR metrics dashboard to be adopted and utilized by all HR CoE Heads and HR Country Heads and monitor ongoing adoption rates
• Analyze the monthly HRIS reports available for all EEA markets in order to enable the Global HR Heads generate actionable data insights to be leveraged by the Head of People & Culture
• Actively support the Head of Organizational Effectiveness in the maintenance of employee records and data management
• Support the Global Office HR Lead in managing onboarding, contract documentation, work permit issuances, job changes, offboarding and exit interviews for Global employees in assigned markets
• Responsible for managing the monthly payroll administration and processing for Global employees in assigned markets
• Support the Head of HRIS and HR Shared services to source and identify the right vendor to implement a centralized payroll processing strategy on a single platform across all of EEA
• Manage the utilization and effectiveness of already defined Global HR policies, process documents and reports, and ensure all documentation is maintained and accessible to all the relevant stakeholders
• Support the Global HR CoE Heads, to define and implement shared learning & best practice documents, relevant to the CoE functions and programs to be utilized by the HR community
• Manage the HR Shared Services communication channels and manage employee inquiries across Global HR topics inclusive of HR policies, HRIS support, and other employee initiatives
• Define EEA’s digital employee self-service model and manage the resolution process on all Sezame technical tickets in order to assign and escalate to relevant SMEs, COEs and other stakeholders.
• Offer thought leadership and cross-functional support to the HR CoE Heads through the implementation of Global HR initiatives, processes and people data analyses
• Responsible for co-creating and delivering training presentations, as well as intuitive self-guide documents on Global HR programs, through collaboration with all the HR CoE Heads
• Ensure a high-quality service delivery of all HR Shared Services deliverables with a clear focus on timely support to the HR Community across all EEA markets
• Any other relevant duty as assigned by the department head

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Qualifications, Skills and Experience:

• The applicant must hold a Degree in Human Resources Management, Organizational Psychology or similar undergraduate qualification
• Preferably with any related qualification or certification
• Three to five years of HR Systems Experience
• Relevant HR Systems knowledge (SAP/Sage or similar)
• Understanding of transactional HR activities
• Knowledge of service management practices
• Customer service knowledge
• Understanding of performance and service monitoring frameworks
• Knowledge of business optimization
• Influencing and persuading
• Excellent interpersonal and communication skills
• Analytical thinking
• Business and global acumen
• Ability to work under pressure
• Ability to work independently
• Be solutions focused
• Able to operate in an environment with high levels of ambiguity
• Experience in working with analytical and reporting frameworks
• Technical systems development
• Training and presentation skills
• Service delivery mindset
• Statistical analysis and data metrics
• Language(s): Good conversational French is a plus

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

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