Value Creation Agent Jobs – aYo Uganda Ltd

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Job Title:  Value Creation Agent

Organisation: aYo Uganda Ltd

Duty Station: Kololo, Kampala, Uganda

Reports to: Value Creation Supervisor

 

About US:

aYo Uganda Ltd is a subsidiary of MTN and Sanlam Group. It offers life and hospital insurance using technology, analytics, mobile and digital channels.

 

Job Summary: The Value creation agent will interact with customers by conducting surveys like the NPS and others to ensure customer retention, loyalty and increase customer uptake.

 

Key Duties and Responsibilities:

  • Educate customers about the company’s services
  • Make sells follow up calls most especially on failed transactions and others.
  • Contact customers to remind them about renewing their premiums.
  • Troubleshoot and escalate customer complaints to the responsible channel.
  • Grow company revenue.
  • Document all feedback.
  • Update customer’s details in the system.
  • Close sell deals
  • Manage pre churn and active base: Offer quality engagement of the existing customer, to establish their challenges.
  • To take on extra responsibilities and duties as required by the Business or assigned by immediate supervisor.

 


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Qualifications, Skills and Experience:

  • The ideal candidate should hold a minimum of a Diploma from a recognized University.
  • Six months of experience in Telesales, sales or customer service.
  • The person should have excellent communication and interpersonal skills.
  • Computer knowledge and usage are also a must-have for this role.
  • Experience in an insurance company.
  • Call Centre/ Back-office experience
  • Multilingual preferable Ateso and Swahili
  • Self-driven
  • Positive attitude towards life in general.
  • Strong Communication skills
  • Good negotiation skills.
  • Good interpersonal skills.
  • Computer literate.
  • Ability to work under pressure
  • Ability to work in a busy and goal-oriented sales- driven environment.

 

How to Apply:

All suitably qualified and interested candidates are encouraged to apply by email: send your updated CVs, Application letter & Academic documents to recruitment.ug@ayo4u.com Clearly Subjected: Value Creation Agent

 

Deadline: 30th June 2023

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

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