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Job Title:            Senior
Field Intelligence Officer

Organisation:  Tugende

Duty Station: Kampala, Uganda

About Tugende

Tugende is a for-profit
social enterprise providing asset and SME finance, leasing, insurance, and
financial literacy to new customers, and consumer finance to qualified existing
customers.

It was formally established
in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit, and has financed over 27,000
customers.

About the role

This position will play an
integral role in the operations of Tugende. The Senior Field Intelligence
Officer will serve as the main point of contact between Tugende and clients who
have any motorcycle security issues. The goal is to help Tugende in maintaining
excellent working conditions by keeping our assets and our customers safe and
problem-free.

The position involves
creating a secure work environment for our staff and customers. As a Senior
Field Intelligence Officer, you will be responsible for minimizing theft,
vandalism and any other suspicious or criminal behaviour, working closely with
relevant law enforcement authorities. You will also be a key point of contact
for customers who have security challenges. , Respect, customer dignity and
professionalism are key attributes for this job.

Key
Duties and Responsibilities: 

·       Ensure all client security issues are dealt with
integrity and in a timely manner.

·       Support the field team in coordinating Collection and
Recovery operations.

·       Ensure all field operations conducted by the Field
Officers are managed effectively, with safety & care.

·       Coordinate all security-related measures for Tugende,
including making reports and follow-ups with police and other relevant
authorities.

·       Maintain proper record keeping and timely reporting on
any security and safety threats to the company.

·       Ensure safe custody of all company property/assets at
all times.

·       Advise the company on all security-related matters
both internally and externally as well as participate in taking
corrective/preventive actions on such matters.

·       Supervise the day and night time security guards.

Note: This
job description gives a general guideline, and therefore does not include an
exhaustive list of all duties and responsibilities.

Qualifications,
Skills and Experience:

Knowledge, experience, skills and qualification;

·       A diploma preferable in any business-related field
from a reputable institution of learning

·       Relevant training in security from a recognized
institution

·       At least two years’ work experience as a Security
Officer in a reputable organization.

·       Good customer experience and ability to deal with
difficult clients

 Key
Competencies

·       Hold values
similar to our own: Integrity,
Empathy, Teamwork, Solutions Oriented and Always growing.

·       Confidentiality: Able to handle sensitive information professionally
and confidentially

·       Positive Attitude: maintain a mindset of “getting
things done” and finding satisfaction in developing sustainable long-term
solutions at all times

·       Flexible and
resilient: Willingness to travel,
flexible in schedule and work hours, seek direct feedback and see every
challenge as an opportunity to grow.

Personal attributes and abilities

·       Innovation: develops new, better or significantly different
ideas, methods, solutions or initiatives within your role that result in
improvement of the departmental output and Tugende as a company.

·       Accountability: holds self and others accountable for all work activities,
research and personal actions and decisions, follows through on commitments and
focuses on those activities that have the greatest impact on meeting measurable
high quality results for the departmental success.

·       Service
excellence: knowledge of and ability
to put into action customer service concepts, processes, and techniques to
access internal and/or external customers’ needs and expectations and meet or
exceed those needs and expectations through providing excellent service
directly or indirectly.

·       Planning and
organizing: develops clear goals that
are consistent with agreed strategies; identifies priority activities and
assignments; adjusts priorities as required; allocates appropriate time and
resources for completing work; foresees risks and allows for contingencies when
planning; monitors and adjusts plans and actions as necessary.

·       Interpersonal
relationships: knowledge of and the
ability to effectively interact within and across departments/units in a
constructive and collaborative manner.

·       Excellent
oral and written communication skills:
understands effective communication concepts, tools and techniques, ability to
effectively transmit, explain complex technical concepts in simple, clear
language appropriate to the audience, and receive, and accurately interpret
ideas, information, and needs through the application of appropriate
communication behaviors.

·       Professionalism
and maintaining the Tugende Employer Brand: maintains professionalism in all correspondence and being empathetic
and personable

·       Positive
attitude: maintains a mindset of
“getting things done” and finding satisfaction in developing sustainable
long-term solutions at all times.

·       Flexible and
resilient: willingness to travel,
flexible in schedule and work hours, seeks direct feedback and sees every
challenge as an opportunity to grow.

Benefits

What will you gain?

Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better
living for themselves and their families. We are changing East Africa’s
asset-finance industry by building a sustainable business that ignites
financial development. Join this movement!

Great Team :
Tugende has a smart, fun, and growing team of ~400 employees. We take our work
seriously, but love to joke and have fun. We regularly have fully-paid,
voluntary team outings, as well as fun parties for our customers. Our
headquarters are in Kampala, Uganda and we are rapidly expanding in East
Africa.

Hours and compensation: This position is for an ambitious, full-time employee
who will take on additional responsibilities and projects as they arise.
Tugende offers competitive salaries and benefits that reflect a person’s
contributions to the company’s mission and growth.

How to Apply:

All candidates should apply
online at the link below.

Click Here

Deadline: Open

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