Job Title: IT Support Officer (Fresher Jobs)
Organisation: Watoto Church Ministries
Duty Station: Watoto Church – Suubi,Wakiso, Uganda
About US:
Watoto Church Ministries and Community Care has experienced exponential growth in the past couple of years composed of multiple Celebration Centres (Campuses) and diverse Community care initiatives that include; Child Care, Community and Neighbourhood, Education and FM Radio amongst others. In all of this, Watoto remains a local church, committed to celebrating Christ and caring for community.
Job Summary: Watoto is seeking to recruit an IT Support Officer to provide support in the management and maintenance of the ICT systems for Watoto Ministries.
Key Duties and Responsibilities:
- To support managing and maintaining ICT infrastructure including Wi-Fi, networks, computers, laptops, and servers across the organization.
- To provide support in the design of an effective ICT for Watoto Ministries in alignment with Industry trends.
- To ensure compliance and adherence to ICT policies and procedures within Watoto Ministries.
- To implement the operational plans for the ICT systems and manage the inventory of all assets.
- To guarantee user access to applications and systems and resolve network failures in a timely manner.
- To provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.
- To review applications in conjunction with users to determine enhancements or new systems.
- To monitor the services provided by external suppliers in liaison with the Procurement & Logistics Assistant to ensure that high levels of service are received and maintained as per agreed standards.
- To manage the formalized training program for all users with the aim of raising skills standards and awareness in the use of ICT applications.
- Prepare periodic reports in line with the organization’s reporting guidelines to management.
- To document all issues diagnosed and resolved for proper recording keeping and future reference.
- To perform any other official duties as may be assigned by the line Manager.
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Qualifications, Skills and Experience:
- The applicant for the role should hold at least a minimum of a Bachelor’s degree in ICT, or Computer Science.
- At least a minimum of two years of working experience in a reputable organization.
- Should have an industry Certification from either CISCO, Microsoft, or Oracle.
- Previous experience with Office365 with specific skills in SharePoint and OneDrive, Microsoft Dynamics will be an added advantage.
- Knowledge of Installation, configuration and troubleshooting for operating systems, computer office suites, e-mail, and inter/intranet.
- Knowledgeable in website management.
- Virus protection software and identifying, addressing, and removing viruses.
- Should be result-oriented, initiative-taking, and able to work under minimum supervision.
- Excellent interpersonal communication skills and high level of • demonstrate teamwork.
How to Apply:
All suitably qualified and interested candidates can apply by visiting our website; Click Here
- Go to Apply for a job section
- Under that, view the Job Role and click on the link that reads; Apply
- Fill out the form that will be open and submit after all sections have been filled.
- Submit your CV, academic and professional documents, and a cell/pastor’s recommendation letter to [email protected] (Subject Line: Job Title – First Name, Last Name)
Deadline: 6th June 2023
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