The Ugandan Jobline

Job Title:  Relationship Manager – Home Loans

Organisation: Housing Finance Bank

Duty Station:  Kampala, Uganda

About US:

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.

Job Summary:   The Relationship Manager Home Loans is accountable for the growth of the Bank’s Mortgage business through sales, service and retention of a specified portfolio and ensure portfolio quality in line with the Department’s targets and the Bank policies. He/she will offer mortgage customers banking and financial advisory services to achieve sales performance against targets, examine growth opportunities, enable sales improvements & product mix development

Key Duties and Responsibilities:

• Build and maintain relationships with customers and ensure that services delivered meet client expectations.
• Assess credit requests in conjunction with the credit department in line with the banks credit standards, policies, procedures, and practices and recommend action to the credit department and committee.
• Initiate and coordinate development of action plans to penetrate new markets.
• Perform, promote, and maintain the highest standards of customer service in order to maximize returns from exist from existing relationships.
• Develop and implement business growth strategies as necessary to maximize consumer banking profitable sales of all bank products & services. This will include developing direct customer contact and relationships with the segment account holders.
• Carry out sales visits to existing & potential top clients, identify sales leads, and report on your home loan portfolio.
• Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in in line with the Customer Service Charter`
• Any other duty as maybe assigned by the bank

Financial Responsibility

• Responsible for Home Loans sales & financial targets as will be agreed using different parameters esp. on customer numbers, Liabilities, Assets, and revenue growth.
• Responsible for controlling costs to within agreed Sales budget.

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Qualifications, Skills and Experience:

• The applicant must hold an Honors degree in Finance, Commerce, Business Administration, Economics, Statistics, Management or any relevant field.
• Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
• Relevant practical training in business growth in the financial services sector
• Must have critical thinking, analytical, attention to detail and problem-solving skills.
• Good communication skills both verbal & written
• A minimum of three years of experience in a Banking or similar environment
• Must have a good understanding about consumer banking product features, pricing, benefits, positioning, design, and promotions.
• Advanced, computer literacy, numerical skills, and statistical skills.
• Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker. 7. Team player, ability to work under pressure and in position to exercise excellent judgment.

Business Behaviours

• The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
• Ability to build functioning working relationships across organizational and cultural boundaries.
• Takes clear accountability and focuses on delivery of broader sales targets.
• Ability to demonstrate positive image and role model HFB’s values and leadership behaviors.
• Must be a person of impeccable integrity.

How to Apply:

All suitably qualified and interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees to:

Chief Human Resources Officer,

Housing Finance Bank,

Investment House

Plot 4 Wampewo Avenue, Kololo

Please take note that all applications should be sent by email to Recruitment@housingfinance.co.ug

DO NOT HAND DELIVER YOUR APPLICATION.

Please note that ONLY shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification.

Guidelines for submitting Documents

• Ensure that all your documents are scanned and submitted in 1 single batch using the following order:
  • Application letter
  • Curriculum Vitae (CV)
  • Academic Documents and Certificates
• The maximum document size is 10 MB
• Please indicate the name of the position you are applying for in the subject.

Deadline Friday, 3rd March 2023 by 5:00pm

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