Fresher Member Service Representative Job Careers – United Nations Federal Credit Union (UNFCU)

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Job Title:     Member Service Representative (Fresher Jobs)

Organisation: United Nations Federal Credit Union (UNFCU)

Duty Station:  Kampala, Uganda

 

About US:

United Nations Federal Credit Union (UNFCU) is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

 

Job Summary:  The Member Service Representative will be responsible for determining members’ financial needs and making referrals where necessary, promoting the Credit Union’s product line, processing new accounts/loan applications, resolving member account/loan problems, and assisting members to the fullest extent possible. He/she will provide support as needed with various administrative functions related to the operations of the Entebbe and Kampala Representative Offices.

 

Key Duties and Responsibilities:

  • Provide a memorable member experience at each and every touch point;
  • Deepen connections with members to better understand their needs by asking effective questions and building relationships;
  • Become a trusted advisor to members by presenting the features and benefits of UNFCU’s products and services;
  • Investigate issues with member accounts/
  • loans, determine action necessary to resolve the issues, ensure action is taken in a timely fashion and keep members informed of the status of their issues;
  • Ensure compliance with applicable regulations and UNFCU policies and procedures, and keep abreast of changing/new regulations, UNFCU products, procedures and technology. Verify eligibility of prospective members, establish new memberships, and open new accounts;
  • Respond to members’ telephone inquiries and requests, and prepare responses to member correspondences;
  • Maintain confidentiality of all member account information; and
  • Make member presentations and carry out member service calls to members within their location and out of duty stations as required.


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Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree
  • At least four to six years of experience in a financial institution;
  • Previous experience in handling retail banking products and services is preferable;
  • Knowledge of regulations pertaining to accounts, services, confidentiality and lending and/or ability and willingness to learn these as well as other skills and practices;
  • Must possess a strong service and sales orientation;
  • Excellent oral and written communication skills (English and Swahili required);
  • Excellent interpersonal skills, tact and diplomacy, and have awareness and sensitivity to cultural differences of others;
  • Ability to multitask, prioritise and manage time effectively.

 

How to Apply:

If you believe you fit the profile, please send your application and resume to ug_hrs@pwc.com

 

Deadline: 10th February 2023

 

NB: Only shortlisted candidates will be contacted.

 

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