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Job Title:    Specialist – Content Services

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Senior Manager – Products & Services

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Key Duties and Responsibilities:

• To lead technical scoping and documentation of user requirements for new content services aligned to the plans from GTM Teams.
• Manage the implementation of content service enhancements.
• Apply the principles of the High-Volume Journeys and EPIC in the design of content services to ensure pro-customer experiences.
• Support the Digital Service Manager and Service Delivery Manager in the design and alignment of all content channels.
• Ensure adherence to the design process for content services aligned with the plan from the GTM Teams.
• Support both internal and external content service partners for needs that are outside the planned roadmap scope.
• Liaise with the customer-facing stakeholders to address issues arising from content services.
• To implement and manage the controls to prevent revenue leakage and risk to business in the delivery of content and digital services
• To support the Digital Team in their Business planning process with ideas and insights for new services and enhancements.
• Review the content on all customer-facing and experience channels as part of the lifecycle management.
• Monitors and reports on the market, competitor innovations and technological advancements for the purpose of identifying potential digital products and services for development.
• Manages inter-departmental relationships between marketing and partners in Network, IT and Finance to confirm technical feasibility; with Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all customer-centric support structures are in place.
• Manage enhancements & changes to existing propositions with input from all stakeholders within the value chain and operational streams.
• Manage all testing of digital products and coordinate with the Network, IT, Revenue assurance, Customer Experience and segment teams for completion and consensus product testing prior to go-to-market.
• Identify trends/patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of digital product and service delivery.
• Support the digital managers in the decision making for continuity/end-of-life management of product and service offerings as part of the lifecycle management role.

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Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree or professional Marketing Qualification with proficiency in Microsoft Office Application (Word, Excel, Visio, and PowerPoint) from an accredited university.
• A minimum of two years of working experience in a similar role.
• Experience with Network or IT applications within the telecommunication industry.
• Experience in project management in the technology industry.
• Good understanding of MTN products and services
• Technical and commercial knowledge of design process and the content environment
• Products and services
• Process and business modeling
• Relationship management
• Project management
• Agile project management training
• Telecommunications industry
• MTN Uganda consumer products and services
• Knowledge of cellular telecommunications best practices
• Knowledge of local and international trends and markets
• Product management knowledge
• Understanding the regulated environment
• Consumer environment knowledge and factors impacting consumer demand
• Segment management knowledge
• Knowledge of customer value management
• Knowledge of consumer behavior and market dynamics and research principles
• Knowledge and understanding of competitors products
• Financial understanding
• Written and verbal communication skills
• Relationship management
• Scanning skills- to set for new ideas, trends, and principles
• Strong can-do attitude combined with an ability to use minimum resources to get maximum outputs
• Systems thinking- understanding the “Big picture”
• Delegation skills
• Business acumen- understanding of the business as a whole
• Networking skills
• Planning skills
• Innovation skills
• Strong analytical skills
• Ability to meet deadlines

NB: Female applicants are strongly encouraged to apply.

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. Female candidates are encouraged to apply.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

Click Here

Deadline: 10^th January 2023

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