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Job Title:     IT Manager  

Organisation: International Rescue Committee
(IRC)

Duty Station:  Kampala, Uganda

Reports to:  Operations Coordinator

About US:

The International Rescue Committee helps people whose lives
and livelihoods are shattered by conflict and disaster to survive, recover, and
gain control of their future. It was created by Albert Einstein more than 80
years and has been working in Uganda since 1998. It has particularly working in
the conflict zones where tens of thousands of people have been kills and over
1.6 million displaced. Following a peace agreement in 2006, Ugandans are
returning home and looking to rebuild their lives. The IRC is there to protect
women and children from violence and exploitation by fostering a safe
environment and encouraging education, and is supporting farmers and small
businesses, and helping communities promote peace and long-term development.

Job Summary:  The IT Manager (ITM) will provide strategic
leadership and oversight to all IRC Country Office IT service functions,
including assisting and facilitating the installation, configuration, staff
training and operations support.   A key
aspect of this role is ensuring all technology implementations in-country
conforms to the global IT policies and procedures hence working closely with
the Regional IT Director (RITD) is critical. Another key aspect of this role
will be to establish an open channel of communication to different working
groups across the Country Program to ensure business needs are met and IT
concerns are being addressed in a timely fashion.

Key Duties and Responsibilities:  

·       
Work in close collaboration with RITD  to ensure all IT updates are shared and
timely guidance is sought

·       
Interact with Programs, Operations and Field
Offices to ensure understanding of business needs and efficient support is
delivered

·       
Work with Field Office IT staff and Field
Coordinators to ensure timely delivery of IT project activities and resolution
of IT issues.

·       
Conduct relevant training sessions to ensure
that staff possess the knowledge and skills commensurate with their
responsibilities specially in using the technologies being implemented in IRC.

·       
Manage installation, configuration, maintenance,
repair, security and documentation of local area networks, servers,
desktop/laptop computers, communication resources and other office equipment

·       
In consultation with the RITD, test and evaluate
new technologies that will improve IT support processes in country and region.

·       
Investigate local Internet connectivity options
to connect CP offices through VPNs and obtain adequate bandwidth for Intranet
and application connectivity.

·       
Implement and manage backup solutions for
office/individual users as per IRC IT recommendations and provide the necessary
training on the use of these back-up solutions.

·       
Help ensure successful implementation of IRC IT
global initiatives and policies.

·       
Creation of a Country IT strategic plan to
improve the IT state of the Country Program in line with Global IT strategy
focused on SMART objectives measured every quarter.

·       
Participate in CO management meetings, grants
and proposal design and implementation sessions to lobby and advocate for IT
initiatives in line with the set roadmap.

·       
Enforce network security policies.

·       
Maintain firewall rules and perform regular
security sweeps for new vulnerabilities.

·       
Participate in the annual budget planning and
ensure allocation for the necessary IT investments to acquire the required
infrastructure that corresponds to the business needs

·       
Act as the IT Lead for the Country Program

·       
Perform other duties as directed by the
Operations Coordinator.

Qualifications, Skills and Experience:

·       
The applicant must hold a Bachelor’s degree and
above in Computer Engineering and/or equivalent in relevant field

·       
At least 5 years’ experience in IT Service
Management

·       
Strong troubleshooting skills, with the ability
to effectively convey technical troubleshooting results to IT peers for
seamless issue resolution

·       
Experience in Virtualization Technologies using
VMware

·       
Background in networking technologies using
Cisco and/or Cyberoam

·       
Proficiency with client-server environment using
Microsoft Server 2008/2012 implementing Active Directory, DNS, DHCP and group
policy objects

·       
Familiarity in server and endpoint updating and
patching methodologies

·       
Strong technical writing/documentation skills

·       
Experience in providing support in an
environment that implements ERP is an advantage

·       
Excellent management, interpersonal and
negotiation skills and a demonstrated ability to promote harmonious/cohesive
teamwork, in a cross cultural context.

·       
Excellent presentation, verbal communication and
report-writing skills with the ability to convey information effectively in
English.

·       
Customer & client centered and service
oriented mind & attitude, and ability to work independently under pressure.

·       
Proven ability to plan long-term, organize
priorities and work under administrative and programmatic pressures with detail
orientation and professional patience.

·       
Strong diplomacy and collaboration skills in
establishing positive working relationships with senior level management and
all other stakeholders to maximize cooperation and productivity.

·       
Proven sense of professional discretion,
integrity, and ability to manage situations diplomatically and to effective
resolution.

·       
Language Skills: Excellent English and
communication skills including speaking, listening and writing

·       
Computer Skill: High proficiency in supporting
industry standard IT infrastructure and applications

·       
Certificates or Licenses: A+, ITIL, PMP, MCSE or
similar certifications preferred

Please note: This
position is open only to Ugandan nationals.

How to Apply:

All candidates should apply online at the link below.

Click
Here

Deadline: 24th
February 2020.

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