The Ugandan Jobline

Job Title:   Complaint Desk Supervisors (2
Fresher Job Opportunities)

Organisation: Alliance Forum for
Development-AFOD Uganda

Duty Station: Uganda

Vacancy Reference:
AFOD/EXT/50/20/001

About US:

Alliance Forum for Development-AFOD Uganda is a non-profit,
non-governmental organization working with humanitarian and development
partners to address the needs of conflict affected population, rural and urban
poor communities in Uganda to address their real needs in areas of health,
nutrition, food security and livelihoods, environmental health, protection and
psychosocial support, and research.

Job Summary:  The Complaint Desk Supervisor  will register complaints within FDPs by
ensuring that registered beneficiaries receive feedbacks and are promptly
delivered to them in regards to their various complaints.

Key Duties and Responsibilities:  

•                 
Ensure that any beneficiary with complaint is
timely referred to the complaints help desk for resolution.

•                 
Registering complaints addressed by
beneficiaries such as missing names, Ration ID mismatch, family size updates,
lost cards, damaged cards and others every time there is food and cash
distribution.

•                 
Ensuring that follow up is made concerning the
complaints registered and feedbacks is promptly delivered to the beneficiaries
in regards to their various complaints.

•                 
Participating in post distribution meetings
which are always after a cycle.

•                 
Identify gaps in the program and implement the
complaint and response mechanism and provide support to the monitoring and
evaluation department in order to ensure quality implementation of the project

•                 
Conducting assessment of community needs for
decision and planning of programs

•                 
Provide establishment and implementation of good
feedback to beneficiaries

•                 
Forming and training of compliant help desk
assistants amongst the refugee community

•                 
Working closely with Food and Cash Management
Committees to ensure sustainable distribution service delivery and behavioral
changes practices

•                 
Provide good skills in handling community issues
and how to respond and communicate with individual or beneficiaries

•                 
Carry out new cash registration and share it
timely

•                 
Liaise with the litigation teams to find out the
numbers of complaints handled in a particular FDP

•                 
Ensuring all beneficiaries are satisfied with
distribution processes and the ration they have collected.

•                 
Perform any other duties assigned.

Qualifications, Skills and Experience:

•                 
The applicant must hold a Bachelor’s Degree in
Social Sciences, Development Studies, Business Administration or any other
related qualification.

•                 
Two years’ experience in the General Food
Assistance (Food and Cash Based Transfers) to conflict affected population in
refugee settings.

•                 
Strong communication skills Verbal and written
English. Knowledge of the local language is an added advantage.

•                 
Good report writing skills and computer
knowledge.

•                 
Proven team work.

•                 
Sensitivity, diplomacy, tact and ability to
remain calm under pressure.

•                 
Code of conduct as relevant to food distribution
activities.

•                 
Be respectful, possess cultural and political
awareness and sensitivity.

•                 
Demonstrate flexibility, consistency and sound
work ethics.

•                 
Ability and willingness to live and work in
remote field locations under basic conditions.

How to Apply:

All candidates should submit their applications via email to
recruitments_ug@afodi.org clearly stating the position, vacancy reference and
location in the subject or by hand delivery to Kampala Head Office on Plot 17
Charles Lwanga Road Ntinda, Adjumani Field Office on Kelvin road, the AFOD Moyo
Office and Palorinya Base Camp, addressed to the Human Resource Officer.
Include a cover letter clearly stating the position, vacancy reference, and
location, CV (with 3 referees), copies of the academic
qualifications/certificates. The email attachment should be a single PDF
document including the cover letter, CV and academic documents.

Deadline: Friday 6th
March 2020 at 5:00 pm.

NB: Only
short-listed candidates will be contacted by AFOD Uganda. Qualified female
candidates are strongly encouraged to apply.

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