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Job
Title:         Bakery Operations Manager

Organisation: FIG Consult Limited (Bakery)  

Duty Station: Kampala, Uganda

About US: 

FIG Consult Limited
is recruiting for its client. The Bakery currently produces a range of high
quality baked goods including cakes, bread, pastries, cookies and desserts.

Job Summary:  The Bakery Operations Manager will ensure a
tight control environment, adherence to quality standards, compliance and
customer service

Key Duties and Responsibilities:  

Finance and
Administration:

Company
policies, procedures, manuals, compliance and quality standards:

·       
To
develop and continually update policies, procedures and standards for quality,
customer service, hygiene, health & safety, statutory and regulatory
compliance.

·       
To train
all staff, and run periodic refresher courses on company policies and
procedures, embedding a strong quality, control and risk management culture
among staff.

Control
environment:   To
enforce a strict control environment which ensures that the company policies
are complied with, and company’s resources are safeguarded through: 

·       
Tight controls
over the procurement process including who procures, which suppliers, which
brands, expiry dates; – effective supply chain management to ensure no
stockouts

·       
Ensure value-for-money
and efficiency in procurement

·       
Strong controls
over inventory management from goods inwards, to storage, issuance,
record-keeping, usage and output, periodic stock takes, procurement
requisitions

·       
Strict monitoring
of production losses, stock recalls -tight controls over cash handling, café
reconciliations

·       
Accurate
record keeping on assets and small equipment registers, physical asset verification
at least twice a year.

·       
Effective
maintenance cycle to ensure fixed assets are kept in good working condition –
to audit products made and validate to production schedule and production slip

ERP System: 

·       
Effective
setup, supervision, updating of the POS ERP system. 

·       
Ensure
access rights are correctly defined. 

·       
Continuous
training of users on the system. 

·       
Continuous
engagement with the vendor to maximise value out of the system.  Ensure prices and SKUs are correct and up to
date in the system.

Reporting:  To
prepare / review daily, weekly and monthly reconciliation reports as required
including: daily sales pipeline (via Café team); – daily inventory position
(via Stores Clerk); – café control reports – sales, cash, closing stock,
product recalls

·       
Bring in
sales of at least 600,000 per month

Customer Service:

·       
To drive
a highly customer-centric culture throughout the team,

·       
To
maintain excellent customer relationships through effective communication and
delivery of high quality products, on time, to meet or exceed the customer’s
expectations.

·       
To
positively interact with customers and create a memorable customer experience

·       
To
effectively handle correct and timely dispatch of customer orders.

·       
To
promptly address any customer complaints and put measures in place to avoid
repeat of incidents that may lead to customer complaints

Quality

·       
To
define and drive quality standards in all aspects of the business, and
continuously reinforce these to staff.

·       
To drive
a high quality, “right-first-time” culture in the team.

Risk Management and
compliance: to proactively
manage the company’s risks by ensuring compliance with internal and external
polices and regulations including, but not limited to: – tax compliance – UNBS
– KCCA

Teamwork

·       
To
effectively manage the staff cycle from recruitment, development, performance
management, and exits for the Café and Admin units. To lead by example with a
culture of customer-first,”right-first-time”, with high quality,
collaboration and self-motivation, open, transaparent and effective
communication  

·       
To
promptly and effectively manage any issues that may affect the team’s
performance. To be a highly effectively member of the Admin team, and effectively
deputise the Managing Director,

·       
To
effectively manage the team on a day to day basis including work scheduling,
leave, training, and work-life balance.

·       
Communication:
To provide prompt, clear, unambiguous and effective communication to all
stakeholders, using the appropriate channel(s); Respond clearly and promptly to
messages; provide proactive updates and feedback

Integrity

·       
To drive
a culture of high integrity throughout the Company and ensure that any breaches
of integrity are promptly and effectively addressed.

·       
To
promptly report (whistle blow) incidents of integrity breach in any area of the
business

·       
To drive
compliance with Company policies and code of conduct, and ensure that staff are
fully aware of the zero-tolerance policy on breaches of integrity.

Innovation

·       
To
continually develop and grow through research, development, and a continous
improvement mindset to deliver tangible improvements in company operations

·       
Project
Management: to spearhead and run internal projects efficiently and effective,
the first of which is Uganda Bureau of Standards certification

Qualifications, Skills and Experience:

·       
The applicant
must hold a Diploma or higher qualification in a business, management, or
administration discipline

·       
Three years
of relevant work experience, 2 years of which have involved supervising others

·       
Experience
of compliance with statutory authorities;

·       
Experience
in the preparation of reports

·       
Ability
to use MS Office, in particular Word and Excel;

·       
Experience
of using an ERP / Accounting system.

·       
Excellent
communicator, able to lead and motivate others, and develop strong
relationships, give and receive honest feedback

·       
A
self-starting, practical problem solver able to think on their feet

·       
Highly
analytical and numerate, able to crystallise data into information for decision
making A strong control orientation, able to firmly enforce policies and
standards and drive a high compliance culture

·       
High
levels of personal effectiveness with superb organisational, time management,
planning and prioritisation skills

How to Apply:

All suitably qualified candidates
are encouraged to send their applications to ugandanjobline@gmail.com with the
subject line indicated as “Bakery Operations Manager” and attach the following;
a cover letter (include salary expectation and place of residence) and updated
CV

Address to:

The Chief Executive
Officer,

FIG Consult Limited,

P.O. Box 1247, Kampala – Uganda

Deadline: 17^th March 2020

Note: Only shortlisted candidates will be contacted. In case you are not
contacted within 1 week after application deadline, please consider your
application unsuccessful.

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