The Ugandan Jobline

Job Title:   Check-In Agents (Several Fresher Jobs)

Organisation: Uganda
National Airlines Company Limited

Duty Station: Entebbe, Uganda

Reports to: Passenger
Services Supervisor

About US:

Uganda Airlines is
the flag carrier of Uganda. The company is a revival of the older Uganda
Airlines which operated from 1977 until 2001. It began flying in August 2019.

Job Summary:   The Check-In Agent will be responsible for
receiving the traveling public and assist them through the entire departure
chain, by checking them in, processing their baggage, assist with immigration
formalities, pre-boarding and boarding them on to the departing flight.
Providing up-to-date information and excellent customer services to all Uganda
Airlines passengers. Ensure and maintain a healthy, Safe, Secure and
Cost-effective operation for Uganda Airlines operations, in compliance with the
relevant industry regulatory and legislative requirements, company procedures,
and regulatory authorities.

Key Duties and Responsibilities:  

·       
Embrace
and maintain a positive safety culture, a healthy and secure working
environment in passenger services in compliance with relevant legislative and
industry standards.

·       
Attend
pre and post-flight briefings and debriefs for all handled flights.

·       
Inform
passengers about any issues that may arise involving their flight/s and/or
their baggage.

·       
Consult,
communicate and disseminate information as appropriate to passengers, staff and
third-party service providers in order to eliminate lapses in service delivery
resulting from lack of information.

·       
Maintain
a good relationship with other airlines and airport stakeholders to facilitate
the smooth operations of Uganda Airlines.

·       
Check-in
passengers on the right flights.

·       
Weigh
baggage of passengers and tag them to the final destinations.

·       
Pre-board
passengers in the system totally with passengers boarded with those checked in.

·       
Assist
embarking passengers through the departure formalities.

·       
Look
after joining and transfer/transit passengers in the embarkation/transit
lounge.

·       
Make
public announcements using the airport public address system.

·       
Ensure
the smooth and effective transfer of passengers at EBB Hub.

·       
Implement
departure and arrival processes in strict compliance and in accordance with the
laid down safety and security procedures and in a timely manner in order to
guarantee consistency in punctuality (OTP, baggage delivery, Meeting and
escorting passengers to/from flights, passenger screening/profiling).

·       
Adhere
to laid down procedures that will enhance accurate flight reconciliation and
post-departure transmission of messages.

·       
Maximize
revenue through the collection of excess baggage charges, change of reservation
charges, while maintaining high-quality customer service at all touchpoints.

·       
Ascertain
efficient procedures and best practices in document verification in order to
minimize risks to the airline without compromising on customer service
standards.

·       
Cover
any other duties as may be directed from time to time in the interest of the
company.

Qualifications, Skills and Experience:

·       
The
ideal applicant for the Uganda Airlines Check-In Agent job must hold an A-Level
or Higher Diploma with experience in an all-round airport handling operation
with relevant experience in as Check-in Agent.

·       
At least
2 – 3 years’ relevant experience in a similar role with a reputable airline or
reputable ground handling company.

·       
Airside
Safety Training.

·       
Aviation
Safety Awareness Training.

·       
IATA
Dangerous Goods Awareness Training.

·       
Aviation
Safety and Security Awareness Training.

·       
Airport
Operations Experience

·       
Good
computer knowledge.

·       
Revenue
and cost sensitive.

·       
Foreign
language, an added advantage.

Competencies:

·       
Airline
passenger handling training.

·       
Good
report writing skills.

·       
Judgment
and decision-making skills.

·       
Customer-focused
and hospitable.

·       
Cool,
pleasant and approachable personality.

·       
Well-groomed.

·       
Attention
to detail and quality.

·       
Team
player.

·       
Excellent
communication and interpersonal skills.

·       
Cross-culture
sensitivity and respect.

·       
Confident,
decisive and proactive.

·       
Ability
to work well for long hours under pressure including shift work pattern.

·       
Creative
and innovative.

·       
Self-driven.

How to Apply:

Application letters,
complete with Curriculum Vitae giving two (2) referees, and copies of academic
and professional certificates with one passport size photograph (one full size
photograph for Cabin Crew applicants) should be submitted online at the link
below

Click
Here  or by post
quoting the Job Reference number accordingly.

Applications should
be addressed to:

The Manager Human
Resources.

Uganda National
Airlines Company Ltd.

P.O. Box 431,
Entebbe, Uganda.

Only successful
applicants will be contacted

Deadline: 27th March 2020 

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latest jobs, please visit https://www.theugandanjobline.com or
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