Manager Service Quality & Compliance Job Placement – KCB Bank Uganda

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Job Title:   Manager Service Quality & Compliance

Organisation: KCB Bank Uganda

Duty Station:  Kampala, Uganda

 

About US:

KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks. Currently KCB Bank Uganda has 14 branches complemented with 16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street, Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira, Mbarara and Jinja that offer trade financing, corporate and retail banking services to customers.

 

Job Summary: The Manager Service Quality & Compliance will be responsible for offering customer satisfaction through operational effectiveness, efficiencies and efficient customer compliant resolution.

 

Ensure compliance with laid down policies and procedures

 

Key Duties and Responsibilities:

Operational efficiency:

  • Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.
  • Ensure effective and timely resolution of all operational audit issues at the branch.
  • Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions.
  • Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.

Service quality:

  • To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions.
  • Timely customer complaint resolution so as to ensure seamless customer experience.

Branch administration:

  • Provide an administrative support role to the Branch Manager.
  • Motivate, coach and develop a high performing team.
  • Ensure that Branch service providers are properly introduced, verified and monitored.
  • Ensure Business Continuity and optimal resource allocation/utilization.

Business growth:

  • Generate leads from Back Office transactions to support Business growth.




Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s Degree
  • Professional Qualifications – General Banking
  • Masters Degree
  • Five years of related work experience
  • Two years of teller/customer Service/Back Office experience
  • A minimum of three years as Section Head level / MLA

 

How to Apply:

All suitably qualified and interested candidates should apply online at the link below

 

Click Here

 

Deadline: 13th July 2022

 

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