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Job Title:  Management and Programme Analyst (Chief, Quality Assurance and Business Intelligence)

Organisation: United Nations Regional Service Centre Entebbe (RSCE)

Duty Station: Entebbe, Uganda

Reports to: Deputy Director, RSCE

Job Opening Number: 22-Management and Analysis-RSCE-185924-J-Entebbe (M)

About US:

The Regional Service Centre in Entebbe, Uganda (RSCE) was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.

Key Duties and Responsibilities: Within delegated authority, the Management and Programme Analyst (Chief Quality Assurance and Business Intelligence) will be responsible for the following duties:

• Identify business/reporting requirements for RSCE performance monitoring, including documenting and proposing new as well as changes to existing – Key Performance Indicators (KPIs);
• Researches, analyzes and presents information and data gathered from a variety of sources.
• Utilizes analytical data to evaluate and report on Centre/pillar/unit and individual performance.
• Identifies problems and issues to be addressed and liaises with relevant parties to initiate corrective actions. Ensures follow up actions by relevant parties.
• Liaise with technical teams (including information and communications technology / ICT colleagues outside the RSCE) to develop automated reports generated from relevant systems (FSS, iNeed, Umoja, Inspira etc);
• Ensure timely completion and publication of the RSCE monthly, quarterly and yearly reports, liaising with service line managers and the Director RSCE to incorporate feedback and analysis from line operations;
• Provide feedback to line and senior management on monitoring and reporting problems and propose solutions in as much detail as necessary to deepen others’ awareness, understanding, and commitment to changes proposed;
• Assist in the developing the action plan utilized by the clients to manage change.
• Coordinate periodic surveys and data analyses with internal and external stakeholders; review, analyze and report on key findings; and prepare / present recommendations for improvement.

Business Intelligence

• Develop designs and methodologies, and where required tools, for calculating the performance of the RSCE services in order to enable accurate reporting;
• Collaborate with counterparts in UNHQ in order to define business intelligence solutions;
• Serve as focal point for system change requests that will improve efficiency and productivity with the RSCE Service Lines;
• Design and manage the Business Intelligence tools and applications environment
• Investigate Business Intelligence query objects for end users and troubleshoots Business Intelligence problems;
• Educate and facilitate an understanding and commitment to business Intelligence processes and procedures, across RSCE, to ensure information is recognized and utilized as assets.
• Create new reports and report templates and modify existing report parameters.
• Assist in the activities related to budget preparation including progress reports, projections and performance data.
• Organizes and prepares written outputs for various key stakeholders.
• Manages projects to improve the end to end process monitoring in collaboration with client entities.

Business Process Reengineering

• Support business process re-engineering both from a process and an information technology approach;
• Identify opportunities for improvements in efficiency and informs the management on any streamlining opportunities accordingly through monthly reporting;
• Provides input for policy development, including review and analysis of issues and trends, preparation of evaluations and other research activities and studies.
• Oversee the project of re-engineering the RSCE service lines in alignment with changes in policies, information technology systems and other changes introduced to improve efficiency and service quality;
• Ensure timely completion of all milestones and deliverables an provide regular status updates to senior management on progress achieved, activities planned and issues / challenges encountered;
• Identify improvement opportunities and facilitate implementation of changes in service lines in collaboration with line management and staff members;
• Develop and maintain process documentation (including work instructions, SOPs, and other job aids) to facilitate awareness, understanding and consistent implementation of procedures within service lines
• Monitor, analyze and report on the impact of changes introduced and results achieved;
• Identify and translate business requirements into system solutions in collaboration with key stakeholders;
• Contribute to the design of reporting interfaces and to information management policies and procedures to ensure effective data governance;
• Contribute to the creation and maintenance of a data dictionary to ensure end users have a consistent and thorough understanding of data related information;
• Consult and provide advice to internal stakeholders regarding reporting frameworks and data.

Qualifications, Skills and Experience:

• The applicant for the United Nations Regional Service Centre Entebbe (RSCE) Management and Programme Analyst (Chief, Quality Assurance and Business Intelligence) job must hold an advanced university degree (Master’s degree or equivalent) in business administration, management, information technology or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
• At least seven (7) years of progressively responsible experience in project or programme management, administration or related area is required. Please explain how you meet this criterion using examples.
• Experience in project management is required. Please explain how you meet this criterion using examples.
• Experience in performance monitoring and reporting is required. Please explain how you meet this criterion using examples.
• Experience in data analysis is required. Please explain how you meet this criterion using examples.
• Experience in business process improvement is required. Please explain how you meet this criterion using examples.
• Experience in utilizing enterprise resource planning (ERP), business intelligence systems and tools to generate automated reports is desirable. Please explain how you meet this criterion using examples.
• Experience with PRINCE2 methodology in monitoring and reporting is desirable. Please explain how you meet this criterion using examples.
• Languages: fluency in English is required. Knowledge of French is desirable.

Competencies

• Professionalism: Ability to apply well-developed conceptual and analytical skills to solve complex issues; demonstrates exploration and implementation of new ways of thinking, to support knowledge management, business intelligence and organizational functioning; Ability to support business process re-engineering both from a process and an information technology approach; Ability to utilize effective negotiation, influencing and communication skills to provide well-informed advice to a range of internal stakeholders regarding reporting frameworks and data requirements; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
• Managing Performance: Proven record of building and managing teams and creating an enabling work environment, including the ability to effectively lead, supervise, mentor, develop and evaluate staff and design training/skills enhancement initiatives to ensure effective transfer of knowledge/skills. Actively supports the development and career aspirations of staff and appraises performance fairly.

How to Apply:

All candidates who wish to join the United Nations should apply online at the link below.

Click Here

Deadline: 21^st July 2022

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