The Ugandan Jobline

Job Title: Cargo Officer – Lilongwe

Organisation: Emirates Group

Duty Station:  Kampala, Uganda

About US:

The Emirates Group is a state-owned Dubai based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. The Emirates Group comprises dnata, an aviation services company providing ground handling services at 126 Airports, and Emirate Airline, the largest airline in the Middle East. The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000
employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier.

Job Summary:  The Cargo Officer will provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. To ensure efficient day to day Cargo Operations within the location by guiding and directing the team and adhering to EKSkyCargo procedures.

Key Duties and Responsibilities:

• Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.
• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously. Where appropriate, make recommendations and implement process improvement with GHA.
• Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo
• Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
• Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies
• Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner, restoring customer confidence
• Update and maintain Cargo Systems in order to provide the requisite customer service information and produce and analyse periodic reports and statistics

Supervisory accountabilities:

• Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained. Provide on the job training and manage performance, including corrective action. Undertake performance appraisals and development planning
• Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
• Deputise for the Cargo Manager where no senior manager is on duty and/or act as the Duty Manager e.g. Freighter.
• Drive all commercial activities at the station in order to attain preferably exceed Revenue targets. Use Mix of tonnage / tariff management and destination Mix to build the sales Revenue.
• Represent the airline in negotiations with Governmental and other authorities, officials, offices and Customers.

Qualifications, Skills and Experience:

• The ideal applicant must be Educated to A-Level (or equivalent) with at least five years of experience in a Cargo Operations environment, including at least three years as a Senior Cargo Agent with previous experience in team leading.
• OR Educated to Degree (or equivalent) with at least 2 years of experience in a Cargo Operations environment, including at least 1 year experience as a Senior Cargo Agent with previous team leading experience and completion of supervisory training.
• Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate Knowledge of Advanced Load Control, Weight & Balance procedures and Live Animal Regulations PC based skills including Microsoft Word/ Excel/ E-mail Analytical and numeracy skills Fluency in English and the language of the country you are working is essential.
• Candidate should have the right to work and live in Lilongwe.

How to Apply:

All candidates who wish to join the Emirates Group in this capacity should apply online at the link below.

Click Here

Deadline: 25^th February 2022

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