The Ugandan Jobline

 

Job Title:    Document Verification
Officer

Organisation: Uganda
Development Bank Limited (UDB)

Duty Station:  Kampala,
Uganda

 

About US:

The Uganda
Development Bank Limited (UDB) was the first national development finance
institution (DFI) in Uganda established under Decree No. 23 of 1972 (later the
Uganda Development Bank Act Cap. 56 of 1972), which Act sought to “establish
the Uganda Development Bank and the Credit Guarantee Fund and for other matters
connected therewith.”

 

Job Summary:  The Document Verification Officer will conduct
verification and quality checks on documents for all engagements and projects
to be taken up by the bank. He/she will be required to accurately perform
validation and fraud checks following best practice and laid down procedures,
limiting the risk of fraudulent/inaccurate documents for application
processing.

 

The Document
Verification Officer is responsible for verifying documents to confirm their
authenticity and validity for mainly credit applications and Know Your Customer
within the required turnaround times ensuring high level of customer service.

 

Key Duties and Responsibilities:  

Service Management

·       
Ensure
all verification requests are actioned within turnaround times for the
application to be sent to the next stage in the assessment/appraisal line.

·       
Ensure
that the verification calls are conducted in a manner which promotes the
customer experience promoted by Uganda Development Bank.

·       
Pro-actively
monitor work flows and work queues to ensure that the same-day processing of
the verification (call back) process is achieved.

·       
Ensure
service levels agreed are met or are above standard and outputs are at a
required standard.

Risk Management
& Control

·       
Perform
invoice, contract, Financial (Audited Accounts), Credit Reference Bureau, and
identity verification are affected accurately and within turnaround times in
order to limit risk and fraud.

·       
Contact
Customers with regards to outstanding information.

·       
Identify
discrepancies on the application documents as well as the supporting documents
e.g., but not limited to account statements, ID, trading licenses,
certificates, proof of address.

·       
Ensure
compliance with all credit, and compliance processes policies and procedures.

·       
Timeously
identify and escalate risks and opportunities.

·       
Ensure
that all documents are forwarded through to the relevant areas.

·       
Accepts
responsibility for quality when carrying out duties

·       
Maintain
confidentiality and integrity of customer information during validation and
verification.

Control

·       
Proactively
identify trends that may affect the quality of documents and ensure corrective
action and escalation to team leader is applied appropriately and timeously.

·       
Ensure
target is maintained by pre-planning activities.

·       
Ensure tools
required for normal business are in working condition.

Reporting

·       
Ensure
appropriate and accurate reporting in a consistent and reliable manner to
management.

·       
Assist
where required, with escalated document queries that may relate to the
verification and verdict process.

·       
Ensure
appropriate and accurate system track for document verification and validation
process using MIS/CRM system.

Teamwork

·       
Provide
support to other departments, to optimize business opportunities.

Cost Management

·       
Accurately
perform fraud checks to limit the risk of fraudulent or inaccurate application
processing.

·       
Ensure
the error rate is kept at a minimum.

·       
Ensure
effective, efficient, and optimal utilization of all resources (human and
capital)

·       
Come up
with productivity and capacity measures to measure resource utilization and
performance within the unit.

 

Qualifications, Skills and Experience:

·       
The
ideal candidate must hold a business degree or related qualifications from a
recognized university

·       
Relevant
Postgraduate qualification such as an MBA or Masters in a related course is an
added advantage

·       
Professional
qualifications such as CPA, ACCA and other related certifications will be an
added advantage

·       
At least
three to four years’ experience with exposure to various credit products.

·       
Exposure
in General Banking.

·       
Ability
to operate independently and with minimum supervision.

·       
Ability
to work in a busy and dynamic environment.

·       
Process
orientated.

·       
Ability
to plan and organize.

·       
Ability
to monitor workflow and meet deadlines and targets.

·       
Ability to
work flexible hours.

·       
Problem-solving
skills.

·       
Ability
performs quality checks of document quality and escalate to team leader.

·       
Advanced
decision-making skills.

·       
Credit
assessment and evaluation.

·       
Excellent
analytical skills and attention to detail.

·       
High level
of commitment and integrity.

·       
Ability
to formulate business strategies.

·       
Advanced
computer knowledge.

·       
Excellent
communication and reporting skills.

 

How to Apply:

All suitably
qualified and interested candidates should send their applications &
Academic papers to:

 

The HRM, Uganda
Development Bank,

Plot 6 Nakasero Road
Rwenzori Towers

First Floor- Wing B,
P.O. Box 7210 Kampala

 

Email to:
jobs@udbl.co.ug

 

Deadline: Friday 12th March 2021.

 

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