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Job Title:   Operations Assistant – Team Leader (Field Support)

Organisation: International Organization for Migration (IOM)

Duty Station:  Kampala, Uganda

Reference No: VN/UG/009/2021

Grade:  General Services, GL5

About US:

Established in 1951, the International Organization for Migration (IOM) is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.  IOM is committed to a diverse and inclusive environment. Internal candidates are eligible to apply to this vacancy and are considered as first-tier candidates

Job Summary:  Under the general supervision of the Chief of Mission, in coordination with the Regional Deputy Head of Operations and the direct supervision of Senior Operations Assistant, the Operations Assistant – Team Leader (Field Support) is responsible for undertaking movement operations activities in the field, with the following duties and responsibilities:

Key Duties and Responsibilities: 

• Undertake field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
• In coordination with the Operations Associate, lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
• Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
• Assist in the coordination of timely and adequate services for meals, snacks and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
• Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
• Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periodvs, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
• Lead the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
• Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
• Provide regular feedback on work being accomplished to the Senior Operations Assistant and keep supervisors immediately informed of any issues requiring their attention.
• Alert Senior Operations Assistant or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
• Perform such other duties as may be assigned.

Qualifications, Skills and Experience:

• Completed secondary [high school] education required and five (5) years of relevant working experience; three years of working experience with a bachelor’s degree;
• Prior Movement Operations or transportation experience is a strong advantage.
• Strong computer skills – Word, Excel and Internet.
• For this position, fluency in English is required (oral and written).
• Working knowledge of French and/or Spanish is an advantage.

The successful candidate is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 1

The incumbent is expected to demonstrate the following behavioral competencies:

• Accountability– Takes ownership for achieving the organization’s priorities and assumes responsibility for own action and delighted work.
• Communication – Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
• Teamwork – Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results – produces and delivers quality services in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge– Continuously seeks to learn, share knowledge and innovate.

How to Apply:

All interested and qualified applicants may send their applications to hruganda@iom.int no later than 22 November 2021. Reference Number and Position Title: VN/UG/009/2021 and Operations Assistant – Team Leader (Field Support) should be specified in the SUBJECT field.

IOM will only accept applications which should include a cover letter (not more than one page) and résumé highlighting the required education and experience.

Deadline:  24^th November 2021

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