Job Title: Customer Relationship Officers (Graduate Trainees) Western, South western,…
Manager VAS And Technology Innovations – Uganda Telecom
VAS And Technology Innovations
Reporting to Information
Systems Manager
& Responsibilities
The successful candidates
will demonstrate:
·
To
make reviews on sub sectional and business requests for VAS and Technology
Innovations and makes recommendations
·
To
oversee the daily operational activities of VAS and Technology innovations
·
To
plan and evaluate the work of professional, technical and other support staff
·
To
ensure that the daily, weekly and monthly business reports are delivered in
time
·
To
prepare monthly Information Services reports to the Head Information Services
·
To
contribute to Information Service processes development for all the line
sub-units
·
To
implement the developed Information Services processes in liaison with other
units
·
Capacity
and HR planning of the sub section in consultation with Head Information
Services
·
Capacity
planning of all Business, Operational and related Support Systems
·
To
ensure the team is motivated to deliver high quality and state of the art
services
·
To
coordinate preparation and manage the Budget (CAPEX & OPEX) for the section
·
To
ensure appropriate IS staff placements and equitable distribution of workload
·
To
manage staff performance management
·
Regular
Staff appraisals
·
Effective
negotiation, facilitation and influencing skills
·
Able
to work harmoniously in a multicultural environment
·
To
contribute towards the development of an Information Services Strategy which is
in line with the overall Company Strategy;
·
To
establish written policies and procedures for VAS and Technology Innovation sub
section that is inline with information technology acquisition and utilization
·
To
budget for sub section
·
To
establish Bl Objectives and goals and continuously work with senior management
to ensure the objectives are inline with business expectations and meet the
needs of the customer
·
To
participate in the development of Business innovations standards
To benchmark VAS strategy with the key leading Service providers globally eg
BT, Deutch Telecom etc
·
To
design, develop, deploy and support
standard online Transaction Processing(OliP) applications- that interface with
Oracle, My-SQL databases
·
To
design, develop, deploy and support reports based on Oracle, MySQL and /or
MS-SQL database
·
To
ensure that all OSS/BSS are operational within the agreed SLAs
·
To
provide leadership around DW and Bl projects, including development of
·
Work
out strategies to ensure continuous Performance improvement
·
Monitor
staff and Sectional performance
·
Set
realistic, challenging and achievable targets
·
To
ensure appropriate IS staff skills to enable efficient OSS/BSS management
·
Coordinate
development of staff Personal Development Plan
·
Develop
IS and other Business Staff Training plan
·
Ensure
appropriate staff placements and equitable distribution of workload
·
To
contribute to Information Service processes development for all the line
sub-units
·
To
implement the developed Information Services processes in liaison with other
units
Skills & Experience
Applicants must have:
·
Engineering
degree in telecommunications, electrical engineering, computer and automatism
technology or any related fields,
·
Postgraduate
level in a related field is an added advantage
·
At
least 5 years’ experience in the ICT industry particularly in an operational
and planning role, 2 of which should have been spent in a senior position
·
Postgraduate
qualification in project planning and management
·
Proven
track record of Achievements at a managerial level
·
Strong
knowledge of the existing networks (service nodes, transmission and access,
wireless) and information, Computing and communication technologies and
services
·
Strong
knowledge of ICT technological trends and associated services
·
Knowledge
of strategic planning and strong analytical skills to the development of
long/short term plans
·
The
ability to provide leadership and guidance as a strategic mentor to colleagues
and employees:
·
Excellent
writing skills lot both conceptual and detailed maloiiul with an articulate and
compelling verbal slyle
·
To
be a highly effective manager of people and operations
·
Excellent
interpersonal skills Collaborates easily with others
·
The
ability to create a climate of trust and transparency with stakeholders
·
DW
and Bl Strategy, and solution roadmap
·
Knowledge
of the principles and practices of personal computers, telecommunications and
information technology
Applications from suitably
qualified candidates should be submitted to:
The Chief Human Resources & Administration Officer
Uganda Telecom Rwenzori
Courts PO Box 7171
Kampala Or recruitment@utlcoug
Closing
Date: 19th June 2012 at 1700hrs Only short listed candidates will be contacted