IT Jobs – Officer IT Support at Uganda Development Bank

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Job Title: Officer IT Support
Organisation:  Uganda Development Bank
Reports To: Director MIS
Job Purpose: The Job holder will be required to support and ensure proper computer operations and regular computer maintenance, new hardware installation, and operational support.
Key Duties & Responsibilities:
·         Evaluate documented resolutions and analyze trends for ways to prevent future problems.
·         Install and configure systems such as ERP and other infrastructure applications.
·         Research and recommend innovations, and where possible automated approaches.
·         Assists with technology planning through ongoing research.
·         Field incoming help requests from end users via both telephone and work orders in a courteous manner.
·         Document all pertinent end user identification information, including name, department, contact, information and nature of problem or issue.
·         Record, track ,and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to the final resolution.
·         Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
·         Develop help sheets and knowledge base articles for end users.
·         Support on going maintenance and redesign of office equipment.
·         Install, de-install and relocate computer equipment & peripherals.
·         Troubleshoot and resolve hardware and software problems with high degree of proficiency.
·         Assist with computer preparation and support installation of network firewalls.
·         Communicate with vendors on warranty and repair issues;
·         Remove computers with hardware problems to our campus repair locations.
·         Support routine Mac and PC hard disc imaging.
·         Maintain both paper and online records of repairs and work completed.
Qualification, Skills and Experience:
·         Honors Degree BSC or equivalent
·         Systems and database administration/engineer certification in Unix, cisco or Microsoft.
·         Minimum of 5 years experience in similar position
How to Apply:
If you believe you meet our requirements and you desire to join our team , please send your application , detailed curriculum vitae and copies of all academic credentials .

The Director Human Resource & Administration
Uganda Development Bank Ltd
Plot 6 Nakasero Road ,
Rwenzori Towers , First Floor Wing B
P. O. Box 7210
Kampala
Tel:256 -414-355 530
Deadline: 15th March 2013
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