The Ugandan Jobline

• Play
  a Key role in IN & VAS Upgrades to the latest versions and ensure
  Systems documentation arising from Upgrades, Updates and New activations.
• Ensure
  execution of Work Orders within required SLAs and dates as required by the
  business.
• Participate
  in design Reviews, System’s Support, Operation and Maintenance of the
  Prepaid and Value Added Service nodes including Ericsson Voucher Servers,
  AIR Servers, CCNs, USSD Platforms, SMSCs according to documented
  procedures, processes and Change Management Policy.
• Initiate
  Customer Service Requests with Equipment Vendors in regard to faults/anomalies
  experienced on the IN&VAS nodes and follow up to Resolution.
• Provide
  support in the Multi – functional matrix support structure within Network
  Operations i.e. Core Network, VAS/IN and Packet Switching Sections.
• Ensure
  timely communication of any fault events in line with departmental and
  Companywide escalation Procedures.
• Provide
  Technical Expertise on Prepaid and VAS Risk Management and Revenue
  Assurance as well as attend to Audit items raised by Internal/External
  Auditors on the Prepaid and VAS nodes.
• Oversee
  the Implementation of new VAS & IN products and solutions
• Assume
  the role of tier II escalation point for faults within the Prepaid and VAS
  nodes
• Take
  on any other tasks that are assigned form time to time. 

• At
  least two years experience in a GSM Network environment with at least a year’s experience working on IN/Prepaid and Value Added Service Platforms.
• Competence
  with Oracle or MySQL Databases, with certifications.
• Proficiency
  with UNIX/LINUX Operating Systems.
• Other
  attributes
• Good
  Analytical and Troubleshooting Skills.
• Team
  player, flexible and able to participate in emergency works.
• Highly
  organized and structured individual.
• Ability
  to work with minimum supervision. 

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