3 Micro-finance Career Jobs – Operations Manager

This job falls under:

Job Title: Operations Manager

Duty Station: Uganda

About Us:

Our client,
an international micro-finance company urgently seeks qualified candidates OF
Ugandan nationals to fill the above position.

Job Purpose:

Managing the profitability and operational efficiency of
a Branch operation by achieving and exceeding production targets on a
regular basis.
To manage the client and production portfolio of a Branch
to ensure quality business with collections rates achieving or exceeding
targets set.
Ensuring the establishment of a ‘client service’ culture
in the Branch.
Ensuring that all standard operating procedures are
adhered to in the Branch.

Key Duties and Responsibilities:

1.
Production

Provides direction and focus on overall branch production
and motivating the branch sales team towards achieving production targets;
Convert monthly budget targets into sales targets per
loan officer and communicate targets to each loan officer;
management of the sales and marketing process through
effective marketing of products, generation of potential clients lists and
ensuring the closing of sales by branch staff.
Responsible for managing the branch client database;
Creating marketing and production plans (geographic areas
to be focused on) in conjunction with loan officers in the branch;
Responsible for daily production planning and review
meetings and implementing decisions taken.

2.
Portfolio management

Responsible for branch portfolio performance management
in conjunction with loan officers (portfolio size, number of customers,
portfolio at risk and arrears total);
Identification of repeat clients from current clients who
meet the repeat business criteria / through analysis of repayment trends;
Responsible for market and portfolio segmentation;
Responsible for portfolio allocation and new client
referrals to new loan officers.

3.
Management of loan approvals

Responsible to oversee the entire loan approval process
at the branch;
Responsible for loan verifications and ensuring the
quality standards of verifications are adhered to;
Responsible for quality checks on loan approvals;
Responsible for approval audits through periodic physical
client visitations;
Responsible for the effective operation of relevant
branch approval function / committee.

4.
Collections

Responsible for ensuring the attainment of targeted early
collections rates;
Monitoring collections rates and the performance of the
collections officer at the branch;
Overseeing the early collections process through senior
loan officers and / or loan officers;
Manage the branch portfolio at risk (par) to ensure it
remains below the minimum standard, in consultation with the senior loan
officers and / or loan officers in the branch;
Responsible to oversee the timely handover of defaulters
to the collections officer.

5.
Human resource management & training

Ensure adherence to all hr policies at the branch;
responsible for sound working relationships among staff,
managing potential conflict at the branch, building a high performing team
and the retention of competent staff;
Assist in the final selection of competent employees after
considering psychometric evaluations;
Responsible for training and on-job coaching of branch
staff and ensuring availability of sufficient training material and
training manuals in the branch;
Ensures that loan officers have the required level of
sales techniques, product knowledge and customer service competencies;
Responsible for conducting induction training of new loan
officers and other staff at the branch;
Responsible for implementation of individual development
plans (dip) for non-performing staff in the branch;
Management of discipline, performance management and
managing poor performance levels of staff at the branch;
Management of time and attendance and leave management of
staff at the branch.

6.
Financial

Responsible for development of budgets at branch level;
Responsible for profitability of the branch through the
effective management of the cost and production budgets and targets;
Responsible for the branch income statement and to timely
correct deviations and implementing cost controls.

7.
Operations

Ensure marketing plans / marketing materials are
implemented and available;
Responsible for petty cash management at the branch and
daily reconciliation of the cash float;
Responsible for approval of office supplies purchases;
Management of collections cash payments received,
management of bank deposits and reporting of payments to head office;
Management of any other payments received;
Distribution of petty cash funds to loan officers and
senior loan officers for daily operational (sales and marketing activities.
Submission of all appropriate management reports;
Responsible for ensuring loans are correctly captured and
data integrity is maintained in the branch;
Responsible that the registration and disbursement process
of loans are adhered to at the branch;
Ensure branch asset register is updated on a regular basis
and ensure that all branch assets are accounted for at all times.
Ensures branch is fully operational at all times;
Responsible for health and safety of employees and the
branch in general;
To perform any additional duties over and above the duties
listed in this job profile, as and when required by management.

8.
Market review and product development

Identify client needs and review existing products;
Analyze market trends and competitor product offerings and
making suggestions as to product improvements / new products.

9.
Customer service and relationship management

Responsible for excellent customer service delivery in the
branch;
Monitor customer service levels with clients and ensure
loan officers follow through on deliveries;
Ensure follow up on complaints and ensuring resolution and
acting as the contact person for all unresolved client issues;
Responsible for conducting client induction and ensuring
all loan agreements get signed at the branch.

10.
Governance and compliance

Ensures compliance of company rules, business processes
and regulatory requirements;
Ensures compliance to the branch procedure manual.

Qualifications, Skills and Experience:

How to Apply:

If you meet
the above minimum requirements, email your cv to;(Your must indicate your
current salary on the CV)

Recruiting
Manager,

Frank
Management Consult Limited,

Nyaku
House,1st Floor

Frank
Management Consult Ltd
Nyaku House,1st Floor,
Argwings Kodhek Road,Hurlingham, Uganda

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