The Ugandan Jobline

• Proactively
  create and develop business relationships with companies
• Build
  close working relationships with other internal teams, external key
  business influencers to create business opportunities
• Identification
  of cross sale opportunities and introduction of leads to other functions
  within Barclays
• Implement
  activities to deliver value added products and services, generating
  increased income and revenue from existing merchants
• Fully
  understand the workings of Barclaycard, merchant pricing and risk issues.
• Negotiate
  pricing and contracts with customers, engaging line managers at senior
  management or director level if called for towards the achievement of
  business objectives.
• Make
  sound commercial judgments in order to retain and fully develop customer
  base

• Customer
  contact is at low and medium management levels and involves discussions
  and negotiations with customers on commercial and operational issues
• The
  role holder is responsible for managing and responding to customer
  requirements, queries and complaints
• Establish,
  build and maintain ongoing relationships with customers to develop and
  protect business income
• Develop
  a deep understanding of the needs and requirements of customers’
  businesses
• Provide
  evidence of customer demand to influence new products / enhancements /
  solutions
• Apply
  knowledge and skills in resolving any challenges the merchant may face
  when using the Point of Sale terminals. It is Important that each
  Relationship manager knows PDQ functionalities and acquiring systems to be
  able to manage customer expectations during their visits.
• Maintain
  and understand the business environment in which the customer operates
• Constantly
  update knowledge on all products and services offered by Barclaycard

• Responsible
  for developing a personal sales plan to achieve targeted objectives and
  goals
• Personal
  time management of day to day activities to maximise return on resources
• Keeping
  fully updated on customer activities, challenges and demands in line with
  business demands.
• Constant
  evaluation of portfolio to achieve profitability and culling process

• Ensure  compliance  to Bank
  controls , policy , service standards and procedures as laid down by the
  bank
• Ensure all mandatory training completed
  to deadline and understood within given timescales.
• All risk events (incidents) or control
  failures to be escalated, investigated, reported and fixed at root cause to
  prevent reoccurrence
• Successful independent conformance
  assurance (e.g .RCA, BIA, Regulatory Compliance, PwC)

• The candidate should possess extensive
  knowledge of Barclaycard products and services
• Three years minimum sales experience
  with a proven track record of achievement and high performance
• Working knowledge of acquiring industry
  dynamics, interchange, etc.
• In-depth knowledge of competitor
  solutions
• Knowledge of the Business to Business
  sector
•  Fully aware of industry trends (in
  country and overseas)
• Knowledge of Barclays Group and
  Barclaycard strategies both locally and overseas
• Working knowledge and practical
  understanding of Law legislation and regulations as they apply to the
  local market
• Knowledge on card scheme policies and
  acquiring systems
• Knowledge of card processing
• Proven success rate in negotiation in a
  corporate environment
• Knowledge of relevant third party
  suppliers (e.g. technology)
• An up to date knowledge of industry
  related developments
• May have experience in the Business to
  Business Financial Services Sector
• Knowledge of the Card Acquiring industry
  would be an advantage but not essential
• Communication skills
• Relationship Management skills
• Planning
• Excellent Interpersonal skills
• Sales skills
• Negotiation skills

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