Admin Jobs – Underwriting & Customer Service Executive at IAA-Resolution Health East Africa Limited

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Organization: IAA-Resolution
Health East Africa Limited
Duty Station: Kampala,
Uganda
About Us:
IAA-Resolution, which is a partnership between IAA
Healthcare and Resolution Health East Africa, offers healthcare packages that
provide our clients with high value in benefits and unique service. IAA- Resolution
has a strong accredited medical service provider network of over 500 hospitals,
clinics and doctors all across East Africa.
Job Summary: The
Underwriting & Customer Service Executive will ensure that incoming
business conforms to and Resolution’s underwriting practice and provide a
delightful customer experience.
Key Duties and Responsibilities:
  • To manage membership
    registration as per the RI underwriting protocols.
  • To maintain the
    underwriting process lead-times. (from receipt of business to dispatch of
    cards and member documents within company set timelines)
  • Handle and resolve
    internal and external customer queries, complaints and any issues related
    to membership details/status raised via telephone, written correspondence
    and walk ins. (response within 24 hours)
  • Handle and resolve or
    escalate within specified timelines, issues interrupting or preventing the
    smooth flow of application and membership processing. This includes
    concession plans, system errors, defects, staff delays etc
  • Custodian of all
    membership documents including:
  • Proper sorting, filing
    and indexing for quick reference whether onsite or offsite.
  • Safe keeping of all
    clients’ documents ensuring all the records are in order, accessible and
    constantly updated.
  • Ensure soft copies are
    filed of application forms and membership photos.
  • Prepare and generate
    reports related to membership processing as required and as requested by
    management.
  • Suggest ways of improving
    processing timelines and improving efficiency and at the same time
    escalate challenges and possible solutions.
  • Approval for individual
    Refund/credit note request for both renewal and new business.
  • Obtain customer
    information and update member contact records and changes in the existing
    databases;
  • Communicate and record
    any special arrangements or concessions given to the supervisors and IT
    system support team e.g. out of ordinary plans, new limits, other riders,
    loading, waivers etc
  • Any other duties
    assigned.
Qualifications, Skills and Experience:
  • The applicant should
    possess a Bachelor’s degree in a business related field
  • Good knowledge of Ms
    Office
  • 2
    years’ experience in a service related post.
  • Added advantage if
    working in insurance industry especially working with clients, brokers and
    Independent agents.
How to Apply:
If you believe you are a team player
and would be a valuable resource to this ever growing brand, please:
  1. Click here to register your application
  2.  Email your application to jobs@iaa-resolution.co.ug consisting
    of your application letter and updated CV listing three references,
    quoting the position in the email subject.
Only applications registered as
per step 1 with a matching CV sent to us shall be considered.
Deadline: 7th November,
2013

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