The Ugandan Jobline

• Provide training on AML and KYC to all Staff
  (FTEs and out sourced)
• Deliver KYC  account opening processes and
  updating of customers information within the business
• Process change mandates in line with KYC
  guidelines
• Co-ordinate account sampling process
• Provide daily MI on non-compliant accounts
• Manage workflow within the units
• Undertake full responsibility on corresponding
  to Central Bank of UAE on Court orders as well as Financing for Commercial
  building inquiries
• Conduct KYC account sampling for all new
  (retail as well as corporate) accounts opened and ensure remediation of
  non-compliant accounts.
• Carry out ad hoc KYC account reviewing as and
  when required to do so

• Developing and
  maintaining all relevant training materials
• Providing AML and
  KYC training to the staff
• Ensuring achieving
  of minimum target of training the staff
• Liaising with
  Compliance to update the training materials and adopt the best required
  approach
• Liaising with
  Training Coordinator to ensure smooth and effective training schedules and
  granular MI is achieved

• Compilation and
  submission of periodic returns
• Implement plans to
  rectify shortfalls in operational service in liaise with the Team Manager
• Ensure effective
  escalation and resolution of operational issues
• Compile and review
  on an ongoing basis performance figures/statistics and monitor against
  targets
• Provide critical
  information for maintaining ongoing relationships with internal customers
• Adhere to service
  levels within teams, internal customers.
• Implement processes
  to ensure achievement of service levels
• Initiate actions to
  overcome problems identified in meeting the service levels
• Act as Key points
  person in policy and guidance cascading and escalation of issues
• Implement the
  control and monitoring of performance within the unit   
• Embed and
  control  performance measurement within the business
• Oversee quality
  controls and checks within the units in order to maintain high standards
• Adhere to procedural
  compliance which may include sorting Audit Exceptions and rigour issues.

• Support the Team in
  interpreting and communicating local and group policy covering operations
  within the team.
• Ensure adherence to
  statutory legal and group requirements within the business
• Ensure timely
  returns on regulatory and court requirements.
• Ensure effective
  utilization of resources and maintaining appropriate staffing levels for
  KYC related duties.
• Establish and
  maintain effective working relationship with internal customers.
• Ensure that the
  integrity of the quality and service within the units is achieved

• The
  applicant should possess previous experience to back office operations in
  a centralized environment.

•  Previous
  experience of training and managing staff in a centralized environment.
• Detailed knowledge
  of the Bank’s Policies and procedures covering back Office
• Detailed knowledge
  of the Bank’s bookkeeping procedures, business rules and systems
• General knowledge of
  services and regulatory requirements of Group reputational risk aspects
• Good understanding
  of productivity/ performance  management techniques
• Good understanding
  of risk controls and its applications
• Risk management
  skills
• Effective people
  management and delivery of complex challenges in rapid timescales
• Multi disciplinary
  team facilitation and influence up to senior management levels in order to
  promote ideas and concepts as required
• Communication / Influence
• Good Planning /
  Organization skills
• Performance
  Management skills
• Problem Solving /
  Decision Making
• Good PC skills

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