The Ugandan Jobline

• Managing
  and sustaining a portfolio of corporate customers under the umbrella of
  Global Development Organizations and or Public sector names, building long
  term relationships founded on efficient and reliable support for their
  business. This is achieved particularly through quick risk decisions and
  managing consistency and quality of operational service.
• The
  primary objective is to maximize risk-adjusted portfolio contribution; and
  to grow the liability base of the Corporate bank.
• The
  jobholder will be responsible for business development both with new
  customers and with existing customers where they are expected to increase
  “wallet share”.

• Maintain Relationship Account Plans
  for all customers in the portfolio such that contact with customers is
  prioritized.
• Conduct annual and if appropriate,
  interim reviews of customers borrowing facilities
• Conduct annual and if appropriate,
  interim reviews with non-borrowing customers
• Determine the key messages, e.g.
  agreed service standards, negotiated pricing, relationship team contact
  points and new product changes, deciding upon the most appropriate
  communication method
• Deal with and find solutions to
  customer complaints
• Determine the products that are most
  effective in meeting customers’ needs and be able to sell these at short
  notice both reactively and proactively.
• Research, create and follow up a
  target list for potential new business.

• Research, create and follow up on a
  target list for potential new business
• Identify priority customers using
  the Customer Relationship Planning templates to assess their present and
  potential contribution.
• Gather all the required information
  that is needed to prepare and assess credit applications. Role holder will
  be expected to input certain key information such as judgmental
  information. (They will work with Associate Relationship Managers 
  (ARMs)  and Corporate Credit Manager (CCM) resources to construct
  credit applications).
• Control and quality of the
  portfolio, using available triggers and adherence to Risk management
  guidelines and policies.

• Day to day coaching and development
  of Assistant Relationship managers (ARMs)

• The applicant should possess
  comprehensive knowledge of the Corporate set of products as well as a
  broad understanding of products available in Barclays Africa Group.
• For Complex products, will have a
  detailed knowledge of the requirements of the more sophisticated
  customers.
• Job holders will be ACIB or
  equivalent (optional)
• Introduce the product and
  co-ordinate the introduction of the relevant Group product specialist.
• Comprehensive understanding of
  policies and strategies within the country as they relate to the demands
  of the customer base.
• A detailed understanding of Country
  and CBRM guidelines and credit risk policies.
•  Required to form relationships
  with customers, therefore minimum tenure will be 2 years.
• The jobholder will need to be able
  to communicate with credibility when dealing with financial controllers of
  companies. These customer contact points will have high expectations of
  the Relationship Manager in terms of professionalism, ability to add value
  to their business and find innovative solutions to their needs.
•  The jobholder’s portfolio will
  consist of a full range of Global development Organizations and or Public
  sector customers who will often be subject to competitive approaches from
  other banks.
• Business development activity will
  also be challenged by those competitive pressures.
• Good relationship skills
•  Internal and external senior
  risk assessment and management
• Good Presentation skills
• Influencing and Negotiating
• Good Communication skills
• Credit Risk skills, (an added
  advantage especially for Public sector names)
• General Corporate skills
• Good Communications skills

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