The Ugandan Jobline

• Manage
  the local Barclays Product Channels for Retail customers, ensuring the
  business remains competitive while achieving its stated income target
• Recommend
  and implement new channel product developments and enhancements to the
  existing channel set
• Understand
  Barclays competitive position for each product channel and sector of the
  market to make recommendations in respect of local pricing and local
  market potential
• Act
  as the principal point of contact on product channel issues for local
  sales and marketing teams

• The
  role holder will have principal responsibility for ensuring income targets
  are met for Retail products.  This will be achieved by establishing
  and implementing the local product pricing strategy and identifying
  opportunities for new product developments and enhancements in line with
  the Retail Strategy.
• In
  accordance with their income responsibility, the role holder will
  participate actively in local ALCO meetings, advising on the most
  appropriate interest rate strategy for each product, covering balance
  sheet and income impacts.
• Periodically
  review customer segmentation basis and recommend suitable product activity
  to target and sustain viable segments in line with Retail Strategy.
• Monitor
  and provide feedback to centre on local competitor product activity,
  including pricing.
• Undertake
  product legal and regulatory assessment as required
• Research
  and propose suggestions for new products and product enhancements to
  Centre
• Provide
  and analyse product income data for Local and Centre management
  information
• Co-ordinate
  production of a uniform Tariff for Retail customers, which is easily
  understood by customers and staff and easy to administer.

• Manage
  the process for interest rate changes in line with Central guidelines and
  governance
• Monitor
  adherence to agreed product channel pricing strategy, rectifying errors
  where identified
• Work
  with Retail Sales teams to ensure appropriate product sales processes are
  in place
• Provide
  business input for implementation of new products by:
• Engaging
  relevant stakeholders
• Building
  a business case
• Managing
  the development process where required
• Completing
  all local product testing
• Building
  a detailed local implementation plan
• Closely
  monitoring local implementation
• Give
  necessary notices to local government/regulators and public of product and
  price changes
• Liaise
  with Local Operations Centres, regularly reviewing all operational
  standards for product profitability, and identifying skills gaps.
• Review
  and feedback into customer satisfaction surveys, responding to customer
  product complaints.
• Liaise
  with People Development and Sales Management functions to design and
  deliver appropriate training, and give input into sales strategies.

• Provide
  clear direction of the Barclays Africa business objectives by translating
  business performance objectives and measures into clear, concise
  communication
• In
  the way you lead on a daily basis, be a role model for your colleagues,
  doing things wholeheartedly, communicating with passion and enthusiasm,
  embracing change as a way of working.

• Develop
  and maintain excellent relationships with Business functions as well as
  Communication Managers and the PR function.

• Excellent
  Communication skills both written and oral
• Strong
  analytic and numerical skills for calculation of statistics needed in
  performance tracking
• Experienced
  in the basics of Project management
• Good
  interpersonal and networking skills
• Good
  Report writing skills
• Good
  understanding and knowledge of Barclays Africa products and systems that
  support them, and a good understanding of Barclays Group products.
• Comprehensive
  understanding of product offerings in the wider financial services
  industry.
• A
  detailed knowledge of Barclays Africa strategy and policies
• Detailed
  knowledge of consumer buying behaviour, marketing techniques and evolving
  trends
• Good
  understanding of customer segmentation theory and practice.
• A
  detailed understanding of industry, advisory, regulatory and professional
  bodies
• A
  good understanding of legislation related to financial services and
  channel delivery
• Extensive
  knowledge of constructing reports, executive summaries and briefs
• Able
  to deal professionally, confidently and effectively with staff at all
  levels, internally and externally
• Ability
  to work autonomously
• Ability
  to keep abreast of industry changes in both the business and marketing
  environments
• Excellent
  time management and personal organisation
• Excellent
  PC skills  in Microsoft office,
  excel and word packages or equivalent
• Possess
  the ability to work under pressure and adhere to strict and tight
  deadlines on a wide range of tasks
• Able
  to keep abreast of developments in the business and financial services
  environment
• Appreciate
  changes in technology and delivery channels and their impact on the financial
  services environment.

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