Bank of Africa – Uganda Jobs – Head of Operations

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Job Title: Head
of Operations
Organisation: Bank of Africa – Uganda Ltd. (BOA)
Duty Station:  Kampala, Uganda
Reports to: General Manager – Operations & Support
About BOA: 
Bank of Africa – Uganda Ltd. is part of Groupe Bank Of Africa (BOA)
comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a
Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It
spans 15 African countries and France, employing over 5,000 people. BOA
believes in Transparency, Expertise, Proximity and Responsibility.
Job Summary: The Head of
Operations will offer strategic direction and over sight of the functions of
Global Operations, Domestic Operations, Branch Control, E-Commerce Operations,
ICT, Projects and Procurement.
Key Duties &
Responsibilities:
  • Offer strategic leadership to the
    Operations department and guide all its activities to support the Bank’s
    growth strategies and achieve projected business results
  • Initiate, establish and maintain the
    Bank’s operating policies and procedures; monitor and ensure their regular
    update and consistent application
  • Design the operational risk management
    framework for the department and supervise activities to ensure that the
    risks associated with the Bank’s operational activities are acceptable and
    well mitigated
  • Advise and set standards for the
    implementation of operational processes; and continuously explore
    opportunities to improve operational effectiveness and efficiencies while
    monitoring compliance to relevant regulations, as well as achieving
    business value and total customer satisfaction
  • Take lead in the timely, quality and
    cost-effective project management of BOA Bank to create business value and
    support the achievement of business objectives through planned initiatives
  • Effectively manage the integration of technology
    into the Bank’s business operations and monitor the performance of all
    deployed technologies to ensure effective and efficient business support
  • Overall supervision of all units under
    Operations to drive business value and the achievement of business
    expectations in line with internal and statutory banking standards
  • Monitor operational activities in order to
    ensure the achievement of a firm level of compliance to internal controls
    and adherence to the highest standards of quality both within the processes
    and in the services to clients
  • Authorise expenditures within limit &
    refer those above, whilst maintaining overall expenditure within budgetary
    limits
  • Oversee the management of critical
    business relationships, and ensure the protection of the Bank’s business
    interests and achievement of all service-level agreements with suppliers
  • Manage motivate and develop the Operations
    team through rigorous performance management, coaching, mentoring and
    learning interventions to create a team able to deliver the Operations
    mission.
  • Perform any other duties as assigned by
    the General Manager – Operations & Support.
Qualifications, Skills & Experience:
  • The Head of Operations must possess a Masters’
    Degree in Business, Banking, Finance or Accounting desirable
  • Professional qualifications in Banking,
    Finance, Accounting or related field e.g. ACCA, CFA, CPA etc desirable
  • At least eight years’ experience in
    Banking Operations; 3 of which should be at senior management level
  • Excellent track record in driving
    operational efficiency, contract management, technology and project
    management
  • Good wwareness of current and future banking
    trends and best practices
  • Solid knowledge of Business / Banking
    ICT’s
  • Strong strategic and conceptual skills
  • Proven Leadership and people management
    skills
  • Strong Customer centricity
  • High business acumen and excellent
    financial skills
  • Strong decision-making, conflict
    resolution and problem solving skills
  • Good knowledge and understanding of supplier
    relations and negotiation skills
  • Very strong verbal and written
    communication skills
  • Excellent team player with strong
    interpersonal skills and the ability to build internal and external
    networks
  • Possess the ability to work under
    pressure, and exercise excellent judgment
How to Apply:
All suitably qualified applicants with a yearning to
join the banking sector with Bank of Africa – Uganda Ltd. (BOA) in the
aforementioned portfolio should please send their applications which should
include a cover letter, updated resumes (CVs) and send them preferably via
E-mail (no scans) or hand deliver them to our office in the address below. The
application should also include three references none of whom should be a
relative i.e. they should have supervised you, taught you or known you through
your work.
Address to: 
Human Resource Manager, Bank of Africa – Uganda, Plot 45 Jinja Road,
Kampala, Uganda.
E-mail to:
boajobs@boauganda.com
Deadline:            Monday, 20th January 2014

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