IT Career Jobs – Customer Support Engineer at Sysnet Solutions Ltd

  Information Technology (IT) and Data Jobs in Uganda, Uncategorized
Organization: Sysnet Solutions Ltd
Duty Station: Kampala, Uganda
About Sysnet:
Sysnet Solutions Limited is the
leading innovating ICT Company in Uganda. With particular strengths in ensuring
customer satisfaction by providing stable and lasting solutions that are both
cost efficient and reliable. We pride ourselves on being positioned to provide
both individuals and organizations alike with scalable solutions based on each
client’s specific needs. Sysnet Solutions Limited provides reliable, world
class communications services to Businesses, Institutions, Communities and
Individual customers. We focus on consumer needs, offering the highest quality
of products and services to the market.
Key Duties and Responsibilities: 
  • Charged with direct interaction with customers
    and channel partners in support of new and existing products in our
    growing network of utility and wireless networking products.
  • Works with other internal engineering teams to
    resolve customer issues that have not been solved through problem
    replication or known solutions.
  • Give level 1 support to all customers
  • Host meetings with internal teams as required
    to keep all stake holders informed of high profile / impact customer
    issues as recorded in the issue management system
Qualifications, Skills and
Experience: 
  • The
    applicant must possess at least 2-3 years in Field experience in the
    installation of Cisco switching / HP servers / structured cabling systems
    and related products
  • The job
    suitor must have experience in an ISP environment
  • Good
    knowledge and understanding of Ethernet, TCP/IP routing, Network packet
    analysis tools use and configuration.
  • Possess
    excellent technical and analytical skills.
  • Solid
    experience in problem analysis and resolution of software problems.
  • Proven
    ability to function in a self-directed environment.
  • The
    applicant should excel in a fast-paced, agile environment where critical
    thinking and strong problem solving skills are required for success.
  • Highly
    innovative thinker who is positive, proactive, and readily embraces
    change.
  • Ability
    to handle clients professionally during all interfaces.
  • Prior
    sales support to help the sales team and end users select, optimal
    installation configurations in a complex network environment.
  • Strong
    written and verbal communication skills.
How to Apply:
All suitably qualified and interested
candidates should send their application letters and detailed CVs via
E-mailto:  hr@sysnet.ug
Deadline: 20th February, 2014

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