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Job Title:    Customer Experience Manager

Organization: Movit Products Limited

Duty Station:
Kampala, Uganda

Report to: Head
of Marketing

About US:

Movit Products
Limited (MPL) is a leading Quality Cosmetics Manufacturing Company in Africa
with operations in Uganda, Kenya, Tanzania, Zambia, Rwanda, Burundi, Democratic
Republic of Congo and South Sudan. Movit Products Limited manufactures healthy
beauty hair, skin and nail care products aimed at empowering every person to
face life with confidence. 

Job Summary:  The Customer Experience Manager is responsible
for planning, coordinating and controlling the activities of the customer
services team to maintain and enhance customer relationships and meet MPL and
operational objectives.

Key Duties and Responsibilities:  

·       
Handle
and follow up on all received digital (website, social media and email) order
requests to completion;

·       
Supervise
tele-sales and marketing representatives with aim of generating orders;

·       
Generate
field visit reports with actionable items to grow revenue;

·       
Ascertain
the level of customer relationship management through retail census and
creation of customer files;

·       
Measure
customer satisfaction through customer satisfaction index to establish areas
that warrant improvement;

·       
Monitor
and evaluate complaints and prepare closed loop feedback report to follow up on
customer queries;

·       
Build
beneficial strategic alliances with customers to ensure satisfactory working
relationships;

·       
Supervise
customer care representatives and manage the toll-free center to ensure they
carry out their tasks in line with set standards and procedures;

·       
Identify
customer service trends and requirements, determine system improvements
implement change;

·       
Co-ordinate
and manage customer service projects and initiatives.

Qualifications, Skills and Experience:

·       
The
ideal candidate must hold Bachelor’s degree in Communications related field

·       
Possession
of professional qualification in Marketing would be an added advantage.

·       
A
minimum five (5) years working experience in a similar position.

·       
Experience
working with different departments on development and analysis of cost
standards

·       
Understanding
of data analysis and forecasting methods

·       
Excellent
communication and people skill.

How to Apply:

All candidates
should fill the Movit Application form, Download
Here and send it as an attachment to hr@movit.co.ug (Not more than 1MB)

Please quote the Job
Title in the subject line

Note:
Only shortlisted applicants will be contacted.

Deadline: 16^th March 2021.

NB: Only shortlisted candidates will be contacted

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