Housing Finance Bank Jobs – Head, Bank Operations

Organisation: Housing Finance Bank Ltd (HFBL)
Duty Station: Kampala, Uganda
Reports To: Executive Director, Operations Division
About HFBU:
Housing Finance Bank Ltd is a Commercial Bank with a leadership edge in
mortgage financing and other financial derivatives. Our vision is to be the
most innovative African bank that enables people realize their financial
dreams. Housing Finance Bank was incorporated as a private company under the
Companies Act in December 1967. HFBL has become a household name and has grown
in leaps and bounds with a good track record among the pioneers of a mortgage
lending. National Housing & Construction Corporation, a parastatal involved
in real estate business has 5% shareholding and National Social Security Fund
(NSSF) holds 50% and the Government of Uganda holds 45%. Today, Housing Finance
Bank looks back with pride on the business accomplished in the mortgage lending
business. Through innovation and placing emphasis on Honesty, Integrity,
Efficiency and Customer care, Housing Finance Bank is the leader in the
mortgage, holding a 90% market share. Housing Finance Bank is a financial
institution regulated by Bank of Uganda.
Job Summary: The Head, Bank Operations will oversee Housing
Finance Bank’s processes and procedures in relation to cash and payments and
ensure efficient support to the frontline to achieve superior customer service
delivery to our customers.
Key Duties and Responsibilities:
  • Develop and implement process flows with
    defined deliverables in conjunction with function heads in order to
    facilitate service delivery to agreed standards.
  • Monitor and control the banks processes,
    procedures and people to ensure that Operations department procedures are
    within defined parameters and that income leakages are eliminated.
  • Monitor and control the reconciliation of
    suspense and correspondent bank accounts to eliminate the incidence of
    frauds and defined customer service delivery.
  • Conduct routine control checks on all
    functions in Operations department to mitigate risk, identify areas that
    can be improved and achieve defined operations control parameters.
  • Oversee the archive systems to ensure that
    bank has clean and properly archived documents to meet regulatory
    requirements and the various needs of the archive stakeholders.
  • Develop, implement and manage cash in
    transit transactions procedures to facilitate availability of efficient
    service delivery of cash to the various business ou Jets as and when it is
    required in a timely manner.
  • Manage the clearing section to ensure
    efficient processing of bills of exchange to customer expectations and
    defined risk control parameters.
  • Ensure that processing of foreign trade
    instruments are to customers’ expectations and within defined risk
    parameters.
  • Manage the production of ATM cards and
    ensure on time delivery of the cards to customers within defined risk
    controls.
  • Monitor and achieve timely processing of
    inward/outward cheques, EFT, cost and income leakages as per clearing
    House Regulations and Policy. Manage departmental Operational costs within
    approved business plan and ensure compliance to statutory regulations
    relevant to operations department and the bank.
  • Manage relationships with key Stakeholders
    like B.O.U., URA, Government.
  • Oversee the Clearing function of the Bank
    to ensure efficient processing of bills of exchange to customer
    expectations and defined risk control parameters.
  • Manage the production of cheque books for
    current accounts and Draft request by branches and ensure timely delivery
    of cards to customers within defined risk controls.
  • Manage the Collection process of funds by
    the Bank for organisations like KCCA, URA, Umeme and funds transfer Agents
    like Money gram, Western Union and MCash.
Qualifications, Skills and Experience: 
  • The applicant should hold a bachelor’s
    degree (Hons) in Commerce, Economics, Accounting, Finance and Business
    Administration.
  • Possession of a Master’s degree with
    specialty in any of the above disciplines and/or professional
    qualification will be an added advantage.
  • At least eight years’ experience in a
    financial institution with at least four years at Senior Management level.
  • Good understanding of the Ugandan Banking
    industry.
  • Demonstrable leadership skills with strong
    intellect and vision as well as proven track record of honesty.
  • Proven and demonstrable team building
    skills. Possess excellent motivational, interpersonal, networking and
    strong communication skills. Self-driven, assertive and proactive.
  • Proven and demonstrable track record in
    achieving exceptional and consistent performance of set targets.
  • Ability to exercise integrity,
    responsibility and confidentiality. (Candidates must provide or attach a
    strong recommendation or testimony of their integrity and moral
    uprightness.
  • Possess the ability to identify, embrace
    and manage change to ensure that change positively impacts the bank.
  • Excellent presentation and analytical
    skills.
  • Good knowledge and understanding of  the current global regulatory
    environment of Banks as well as a demonstrated ability to keep on top of
    developments in the banking sector.
Age: Below 45 years
How to Apply:
Is you so desire to join the banking sector in Uganda with one of the
leading players, please send your application via post or hand deliver letter
of application accompanied by a detailed Curriculum Vitae, certified copies of
academic transcripts , professional certificates and contact addresses of three
professional referees to:
Head, Human Resource and Administration
Housing Finance Bank Ltd
Plot No.4A Wampewo Avenue, Kololo
P.O. Box 1539
Kampala, Uganda
Deadline: 5th March 2014 at 5.00 pm.
NB: Only shortlisted candidates will be contacted.
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