Customer Care Representative Job Opportunity at National Medical Stores (NMS)

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Organization: National Medical Stores (NMS)
Duty Station: Moroto,
Uganda
Ref: NMS/2014/04
Report to: Head
of Sales and Marketing
About NMS:
National Medical Stores is an
autonomous Corporation that was established by an Act of Parliament 1993. Our
mandate is to procure, store and distribute medicines and other medical
supplies to public health facilities in Uganda.
Job Summary: The Customer
Care Representative will offer customer care service to clients in the field,
in order to ensure their satisfaction in tandem with NMS strategic goals and
objectives.
Key Duties and Responsibilities: 
  • Conduct field visits to monitor service
    delivery to health facilities within 
    Karamoja region by ensuring that health facilities coverage
    and  frequency targets are achieved.
  • Perform continuous monitoring and evaluation
    activities at Health facilities as per the approved procedures.
  • Proactively co-ordinate with the offices
    at NMS Headquarters, its distributors, District Health Offices and
    District Officers, District Security organizations and Health Facilities
    in charge to ensure that timely and accountable delivery of supplies to
    the districts and last destinations are (Health Facilities) is made.
  • Responsible for overseeing specific/
    special customer requests to ensure timely responses.
  • Receive and report to NMS on customer/other
    stakeholder complaints and ensure that feedback is timely given consistent
    closure of issue
  • Prepare daily, weekly, monthly statistical
    reports as appropriate.
  • Support the Head of Sales and Marketing in
    delegated responsibilities when required.
  • Meet the performance objectives and
    performance measures agreed with the Customer Care Officer.
Qualifications, Skills and
Experience: 
  • The Customer Care Representative must hold
    a Diploma in Business Administration.
  • The ideal candidate must also possess a
    clean valid Class B Driver’s license
  • The applicant must be a KARAMAJONG.
  • Three or more years’ working experience in
    customer care
  • Highly computer literate
  • Past training in Customer service will be an
    added advantage.
How to Apply: 
All suitably qualified and interested
candidates should send their updated CVs that should include names and
addresses of the last two employers with hand written applications indicating
the reference number of the position you are applying for and giving three
referees with their full time telephone contacts, email and postal addresses indicated
on the application letter. 
Photocopies of the original
academic documents should be attached.
Please note that National
Medical Stores reserves the right to verify Photocopies of the academic documents
attached with the relevant awarding institutions to authenticate their
validity.
National Medical Stores is an
equal opportunity employer.
All applications should be
addressed and delivered to the Head of Human
Resource and Support Services, National
Medical Stores (NMS), Plot 4-12, Nsamizi Road, P.O Box 16, Entebbe, Uganda.
NB: Any
form of canvassing will lead to automatic disqualification. Only candidates who
meet the specifications indicated for the jobs will be contacted.
Deadline: 8th April 2014 by 5pm

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