Telecom Careers – PM Managed Services at NFT Consult

  Telecommunication Jobs in Uganda, Uncategorized

Job Title: PM Managed
Services
Organisation: NFT
Consult
Duty Station: Kampala,
Uganda
About NFT:
NFT Consult, a leading HR Consultancy firm. NFT Human
Resource Solutions are customer tailored per industry requirements and are
geared towards increased cost savings, process improvement leading to improved
efficiency and effectiveness yet simultaneously strengthening quality and
control of resources.
Job Summary: The PM Managed Services will be mainly responsible for the:
  • Management of the delivery
    teams in terms of efficiency, attrition rate and career path evolution.
  • Ensure the management and
    supervision of managed and/or outsourced network infrastructure elements.
Key Duties and
Responsibilities: 
  • Make certain that the
    team monitor networks, end-to-end services in real-time to ensure SLA and
    KPIs fulfillment and initiate corrective actions to treat abnormal
    conditions or performance trends.
  • Ensure the team delivers
    effective incident detection and resolution, manages complex incidents
    that span technology % services boundaries and coordinates escalation to
    Technical Support Operations
  • Ensure the network
    performance analysis is conducted and initiate the corrective actions to
    resolve any findings of the analysis.
  • Act as the key focal contact
    for customer for their network management operation.
  • Develop Network Operations
    teams with appropriate trainings, knowledge transfer etc.
  • Ensure that best
    practices are applied with knowledge management shared with peers and
    teams.
  • Ensure that all
    functional resources are continuously available: people, tools, facilities
    etc.
  • Ensure that Network
    Operations are continuously delivered 24x7x365.
  • Manage project costs and
    variable margins,
Key Performance
Indicators (KPIs):
1.      
Performance of the team
2.       3R
performance (Response/Restore/Resolve)
3.      
Resource availability and attrition rate
Qualifications,
Skills and Experience: 
  • Past experience in
    Maintenance, Network Operations and/or Technical Support activities in
    mobile and fixed environments.
  • Strong global management
    and people management skills
  • Significantly experienced
    to work in international environment
  • High customer and results
    focused
  • Highly fluent in English
    with good communication skills
  • Excellent computer
    literacy skills
  • High degree of
    adaptability
  • Business acumen &
    cost management
  • Excellent decision making
    skills
  • Ability to manage
    execution
  • Skills in Modeling &
    planning
  • Problem solving Skills
  • High innovative ability
  • Customer-oriented
    approach
  • High degree of Accountability
  • Excellent Team work
  • Respect for other
  • Break boundaries and
    barriers
  • Leads courageously
  • Leads with authenticity
  • Can happen attitude
  • Mobilizes teams and grows
    potential
  • Projects a winning
    mindset
  • Shapes a compelling
    future
How to Apply:
All suitably qualified candidates should visit the web
link below and create a profile on the NFT Consult website by entering their
e-mail addresses. Please visit web link below and click Apply now if convinced
you have the job requirements. The applications/CVs should be prepared in
English and submitted in either MS Word or PDF format will be considered.
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