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Job Title:    Assistant Branch Manager –
Relationship

Organization: Opportunity Bank

Duty Station:
Kampala, Uganda

Report to: Branch
Manager

 

About US:

Opportunity Bank is
a Commercial Bank licensed and supervised by Bank of Uganda. We are the Bank of
choice for all who aspire to a life of dignity and purpose. We offer innovative
technology-led financial solutions and training to transform lives and
Communities. We do this with care, respect and in a sustainable way.

 

Job Summary:  The Assistant Branch Manager- Relationship
will actively contribute to the overall performance of the branch by ensuring
that the branch delivers appropriate products and services to clients’ needs,
reliable, quality and timely services to clients, while promoting holistic
transformation for both staff and clients, their families and their communities

 

Key Duties and Responsibilities:  

Branch Management
supervisory roles:

·       
Ensure
that both operational and relationship branch functions and activities are in
compliance with local banking legislation, client protection guidelines and
internal control policies and procedures

·       
Ensure
staff are well trained in loan assessment and evaluation to prevent client
over-indebtedness

Operational and
credit risk management, internal control and regulatory policies, procedures
and systems compliance

·       
Evaluates,
monitors, and controls Relationship Officers’ performance against agreed
performance standards and targets and takes corrective action. (Daily early
morning meetings with each individual officer to assess performance of PAR.
Arrears before they go to the field.)

·       
Reviews
collection report per Relationship Officer taking note of delinquent payments
and ensuring that corrective action is taken.

·       
Ensures
that all borrowers are timely monitored to maintain customer relationship

Group Formation and
Development Monitoring

·       
Facilitates
Information Meeting with potential clients and effectively communicates company
products and services and credit policies and procedures.

·       
Drive
group creation to achieve branch targets of growth

·       
Conducts
surprise visits to group meetings to ensure that requirements such as physical
set-up and attendance are followed.

Loan Approval,
Disbursement and Collection Monitoring

·       
Recommends
approval of loans and ensures that appropriate amount is recommended for
re-loans.

·       
Reviews
and approves summary of loan releases.

·       
Interviews
clients prior to loan release to ensure that the clients are fully aware of
their responsibilities.

·       
Member
of the Branch credit committee (BCC).

Branch-based
marketing, sales and client service strategy and approach

·       
Ensure
profitability of the branch through cost controls and mobilizing deposits

·       
Actively
educates and promotes company products and services to clients, local
government leaders, and community leaders.

·       
Maintains
and builds client relationships through regular client interface.

·       
Conducts
area survey together with the Branch Manager to identify expansion areas.

·       
Develops
knowledge of market condition and competition.

·       
Attend
to client inquires and resolve basic client complaints daily.

·       
Train staff
on best customer service and award good customer service

Branch human
resource management

·       
Reinforces
the application of superior customer service through his or own example with
appropriate follow through with involved client and employees.

·       
Reinforces
sales-oriented culture that satisfies the needs of clients and recognizes the
importance of long-term customer relationships.

·       
Trains
Relationship Officers on the credit policies and procedures, group formation
and development, credit and arrears management, conflict resolution and values
formation.

·       
Carries
out annual performance review of direct reports ensuring that they are
appraised based on SMART objectives.

·       
Ensures
effective management of poor performance and disciplinary actions, when
necessary.

 

Qualifications, Skills and Experience:

·       
At least
three years of Credit lending experience in Opportunity Bank Uganda Ltd.

·       
Ability
to consolidate, prepare and submit reports and correspondences.

·       
Ability
to deliver business goals and own performance targets.

·       
Ability
to manage a team to achieve targets/results.

 

NB: Opportunity Bank
is an equal opportunity employer. All qualified candidates are encouraged to
apply, regardless of disability, gender, marital status, religion and
ethnicity.

 

How to Apply:

All suitably
qualified and interested candidates should send their signed application
letters together with their curriculum vitae to hr@opportunitybank.co.ug

 

Deadline: Thursday 11th March 2021

 

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