US Embassy Careers – Telephone Operator/Receptionist

  Administration Jobs in Uganda, Embassy and Foreign Mission Jobs in Uganda, Uncategorized
Organisation: United States Embassy, US Mission in Uganda
Duty Station: Kampala, Uganda
About Embassy:
Welcome to the United States Embassy in Kampala, Uganda.  The United States has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Scott H. DeLisi currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador. 
Among the offices operating under the U.S Mission to Uganda are:
  • United States Agency for International Development (USAID)
  • Centers for Disease Control
  • Peace Corps
Job Summary: The Embassy Telephone Operator/Receptionist will serve as a Switch Board Operator. This includes receiving calls from both outside callers and intercom, redirecting calls to the intended recipients. Placing calls for Mission personnel who do not have access to outgoing lines and keeping a database identity for official or personal calls.
Key Duties and Responsibilities: 
  • Answering US Embassy telephone inquiries where possible, especially for those in need of consular services.
  • Forward calls to the respective offices and providing general information such as relevant website addresses, information and directories.
  • Proactively coordinate conference rooms booking for meetings / workshops by using calendar to send out confirmations.
  • Draft conference room notices.
  • Offer Dip Note numbers to offices for use by the Ministry of Foreign Affairs in Uganda. Keep accurate database of dip notes issued.
  • Work closely with the security receptionist pertaining to incoming visitors. Follow up directly with the concerned State / USAID section for further guidance on disposition of the visitor.
  • Lend a hand in the distribution of mail and packages.
  • Act as alternate time keeper for Time and Attendance
  • Update the Mission Phone Directory list.
  • Perform any other duties as assigned by the Supervisor.
Qualifications, Skills and Experience: 
NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
  • The ideal candidate must have completed secondary school (both ‘O’ and ‘A’ levels) and attained specialized training in secretarial skills, including typing and stenography.
  • At least two years’ receptionist experience is required.
  • On the job training with word processing and computing. Possible in-service training is required.
  • Extensive knowledge of clerical procedures and correspondence styles, Mission structure and knowledge of personnel among the chancery and GSO contacts in Kampala is required.
  • Excellent typing, computer skills, ability to deal with the public, run the switchboard and handle conflicting demands is required.
Language Proficiency: List both English and host country language(s) by level and specialization. Level III English ability is required.
How to Apply:
All those interested in working with the US mission in Kampala should send their applications and strictly adhere to the following:
  • Universal Application for Employment as a Locally Employed Staff or Family Member (DS-174) Download it Here.
  • A current resume or curriculum vitae.
  • Candidates who claim US Veterans preference must provide a copy of their Form DD-214 with their application.  Candidates who claim conditional US Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
  • Any other documentation (e.g. essays, transcripts/certificates, awards) that addresses the qualification requirements of the position as listed above.
Submit Application To:
Human Resources Office
By email at KampalaHR@state.gov.
NB: Only electronic submissions will be accepted and only shortlisted candidates will be contacted.
Please clearly indicate the position applied for in the subject area of the email submission.
Please use standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) and please send all documents in one file attachment.
Telephone:  0414-306001/259-791/5
Deadline: 23rd April, 2014

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