The Ugandan Jobline

• Responsible for managing the Card
  Operations unit and ensuring quality service is offered by creating and
  dedicated team.
• Manage the human resources and systems
  at the unit. Responsibility of the unit is managing all card operations
  for customers and merchants, including PIN and Card receipt
• Responsible for the integrity of the
  quality and service in the unit to ensure no lapses.
• Responsible for the control and
  monitoring of cost elements within the unit   
• Establish and maintain effective working
  relationship with internal and external customers.
• Ensure that service levels are
  maintained and adhered to.

• Implement and maintain a coaching and
  training programme for direct reports including a regular review of
  performance
• Manage and motivate staff recognising
  outstanding performance
• Lead and direct staff to achieve
  business objectives

• Analyze and interpret past and projected
  future business performance against volumes and present regular MI:
  monitoring and evaluating actual to target performance.
• Develop and report against the
  performance measures used to drive performance of the business area
• Ensure appropriate staffing numbers and
  capability to support maintenance section.
• Achieve individual operational
  performance targets and support the achievement of team targets.
• Provide regular value based reports for
  management information usage.
• Adhere to standards, legal and
  regulatory, in accordance with the Barclaycard guidance

• Optimize existing portfolio in
  conjunction with Portfolio and Product manager, planning/undertaking
  effective optimization  campaigns
• Ensure client needs are met by ensuring
  excellent support in the unit while working with the Portfolio and Product
  manager as they establish and develop sales opportunities
• Generate leads and sales by building
  effective working relationships with clients.

• The applicant should possess experience
  with call centre operations preferably in the banking industry
• Extensive knowledge of the Credit Card
  Industry is preferred
• Good overall knowledge of the Card
  Industry
• Good understanding of Barclaycard
  operations and products
• Good understanding of Barclaycard’s
  systems, processes and procedures
• Detailed knowledge of the Bank’s
  telephone service standards
• Good understanding of the techniques of
  Performance Management
• Good understanding of the call centre
  management information systems
• Good people management skills
• Excellent Communication and Presentation
  skills
• Business awareness
• Business management
• Performance management skills
• Resource management skills
• Relationship management skills
• Team building skills
• Planning and organizational skills
• P C skills
• Networking ability
• Good integrity and professionalism
• Good Communication skills
• Forward Planning
• Analysis and Judgment
• Quality Conscious
• Adaptability
• Developing People

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