The Ugandan Jobline

• Responsible for the applications
  operations for all the Company’s applications including portals, web
  services, databases and other platforms;
• Infrastructure
  operations for all the Company’s IT infrastructure including servers,
  storage and the Company’s staff laptops;
• Backup management of
  IT applications;
• System failure
  diagnosis and restoration;
• In charge of troubleshooting
  reported user problems and working with the Smile Group teams to
  constantly improve software releases;
• Capacity planning and
  implementation for additional IT infrastructure;
• Preventative
  maintenance of hardware and operating systems;
• System performance
  monitoring and optimization;
• Day-to-day system
  administration for users, passwords and general configuration;
• Following maintenance
  schedules and operations checklists as provided by the Smile Group;
• Monitoring system
  uptime and performance statistics to ensure data integrity and correct KPI
  measurement;
• In case of system
  issues occurring outside of normal working hours, available on standby at any
  time, other than when on formal leave;
• Ordering, setting up
  and maintain staff laptops and Windows operating systems;
• Aiding staff in
  troubleshooting laptop problems;
• Being an expert in
  Smile-specific applications used by staff, particularly configuration and
  training of staff to an intermediate level;
• General IP network
  configuration and maintenance;
• Local testing and
  implementation of new IT software releases from Smile Group;
• Learning and
  constantly improving knowledge and understanding of Smile’s systems
  architecture;
• Status, issue and risk
  reporting into reporting lines;

• The ideal candidate must possess a
  bachelor’s degree in IT and Computer related field
• Work experience & skills
• Seven or more years’ relevant experience
  (at least 3 years at supervisory/management level)
• Extensive database knowledge (MySql)
• Experience in UNIX/LINUX Operating Systems
• Experience in Windows 2003/XP, MS Office
  Suite (Office 2007/2010), Active Directory basic admin, troubleshooting and
  networking (switches, patching etc.)
• Experience working with Open Source
  Technologies is an advantage
• Familiarity with ITIL, Document Management
  Systems and end user training
• Personal qualities & behavioural
  traits (Essential)
• Hands on approach. Ability and willingness
  to roll up sleeves and work on trouble shooting issues
• Strong communication skills and ability to
  work with cross-functional teams
• Excellent analytical skills – strong
  troubleshooting and problem solving skills
• Ability to work with, supervise and manage
  a team of IT professionals.

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