Job Title: Customer
Service Representative
Service Representative
Organisation: Afrimax Uganda Ltd
Duty Station: Kampala, Uganda
Reports to: Customer Service
Supervisor
Supervisor
About Afrimax:
Afrimax Uganda Ltd is a newly launched ISP offering quality 4G wireless
broadband Internet services to companies and households in Kampala. In future,
we will extend our network and service to other parts of the country. We are
part of the larger Afrimax Group with ISP operations in other African
countries.
broadband Internet services to companies and households in Kampala. In future,
we will extend our network and service to other parts of the country. We are
part of the larger Afrimax Group with ISP operations in other African
countries.
Job Summary: The Customer
Service Representative will be responsible for the provision of 24 x 7
telephonic, email, face to face and social media points of contact for
customers to obtain information and support regarding Afrimax products and
services. The main objective of the Representative is to ensure that they
assist customers with their inquiries, questions or problems and provide an
excellent customer experience.
Service Representative will be responsible for the provision of 24 x 7
telephonic, email, face to face and social media points of contact for
customers to obtain information and support regarding Afrimax products and
services. The main objective of the Representative is to ensure that they
assist customers with their inquiries, questions or problems and provide an
excellent customer experience.
Key Duties and Responsibilities:
- Be available to provide support,
assistance, information and resolution - Adherence and compliance to policies and
procedures - Facilitation of quick resolution of
customer queries or problems - Meeting defined performance measures
- Meeting or exceed Service Level Agreements
targets
Qualifications, Skills and
Experience:
Experience:
- The applicant must hold any relevant
Bachelor’s degree - Excellent written and oral English
language skills - Computer literacy skills i.e. proficiency
in all MS Office applications – Word, Excel, Powerpoint - Extensive knowledge of Contact Centre CRM,
telephony, QA and WFM systems - Customer and service orientation
- Willingness to work long hours
- Ability to handle stress and conflict
- Ability to portray a positive attitude
- Excellent analytical skills
- Time management skills
- Ability to multi-task
- High degree of flexibility
- Ability to handle stress
- Professional image
- Ability to work in a team
- Good knowledge of the telecommunications
industry
How to Apply:
Please visit web link below to express your interest in joining a new
ISP, Afrimax Uganda.
ISP, Afrimax Uganda.
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