A- Level Banking Careers – Barclays at Work Relationship Manager

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports To: Head of Barclays At Work
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate
Banking, and Barclaycard operations in 10 countries organised in four
geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania,
Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe),
and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573
branches and service centres providing a variety of traditional financial
products including retail mortgages, current and deposit accounts, commercial
lending, unsecured lending, credit cards, treasury and investments.
Job Summary: The Barclays At Work Relationship Credit
Manager will be charged with proactively increasing BAW market share by
increasing the number of key accounts under management and building
relationships with Corporate and SME customers in order to provide Group Schemes
to their employees.
Key Duties and Responsibilities: 
1. Sales
and Relationship Management:
  • On an annual
    basis, agree targets with the Head of BAW.
  • Monitor
    personal performance on monthly basis and provide feedback to the Head BAW
    on progress made.
  • Sell new
    schemes/ payroll.
  • Make certain
    that the implementation and activation of new group schemes by presenting
    retail products to companies by influencing the key decision makers.
  • Identify
    cross-selling opportunities for the sales team.
  • Offer the
    necessary information and statistics pertaining to sales activities.
  • Foster a team
    approach by actively building strong working relationships with the
    Regional Manager/s, Head of SME, Head of Affluent, Heads and Relationship
    Managers in Corporate & Commercial and branches in the country.
  • Proactively
    sell the BAW value proposition to new and existing customers. Customer
    types include Corporate, SME, Government agencies, NGO’s. The customer
    interface is normally with the Finance Director or Head of Human
    Resources.
  • Set up
    meetings with key contacts at identified companies according to the
    calling programme agreed with the Head BAW. Ensure that all calls are
    conducted as required and submit call reports after each event detailing
    the agenda and outcome of the calls.
  • Carry out
    presentations on bank days in order to increase sales .
  • Provide input
    to the recommendation for the initiation or cancellation of Group Scheme
    arrangements when required.
  • Coordinate
    the sales activity by ensuring new schemes are passed to the sales team
    for sales activities.
2. Customer Service:
  • Ensure that
    queries received from the customer organizations are dealt with
    efficiently and that all queries and complaints are logged and to the
    Retail Service Head.
  • Maintain a
    visible and active presence in the local market to establish new
    relationships and to support existing relationships.
3. Governance /Control:        
  • Collect all
    documentation from the organization for the Group Scheme to be set up.
  • Ensure that
    documentation is complete prior to submission to operations for
    processing.
  • When
    required, interface with in–country Credit and Legal with regards to Group
    Scheme documentation requirements for specific customers.
Qualifications, Skills and
Experience: 
  • The applicant
    must have hold an Advanced Level Certificate or equivalent with good pass
    in Mathematics and English
  • A minimum of
    two years experience in a sales or key account relationship management
    role at a business to business level
  • Possession of
    a Bachelors Degree in sales or marketing will be an added advantage
  • Some
    experience in banking is highly preferred
  • Detailed
    knowledge of all Barclays product that are on offer on a scheme basis,
    including pricing Knowledge.
  • Detailed
    working knowledge of policies and procedures governing the processing of Group
    Schemes.
  • Knowledge of
    Basic Legal and credit skills.
  • Thorough
    understanding of the financial services industry.
  • Demonstrated
    sales track record in financial services industry.
  • Thorough
    understanding of Barclays Bank’s segmentation framework and value propositions.
  • Relationship
    building and networking skills
  • Good problem
    solving and analytical skills
  • Time
    management Skills
  • Good
    presentation skills
  • Influencing
    and negotiation skills
  • Excellent
    communication skills (verbal and written)
  • Computer
    literacy skills i.e. Microsoft Office
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Click
Here
 -> Job Number (Type 00149239)
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email:
barclays.uganda@barclays.com
Deadline:  29th April, 2014

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