IT Vacancies – Specialist, ERP and Collaboration Systems at Telecoms Network Support Company

  Information Technology (IT) and Data Jobs in Uganda, Telecommunication Jobs in Uganda, Uncategorized
Organisation:
Telecoms Network Support Company
Duty
Station:  Kampala, Uganda
Reports
to: Manager, ERP and
Collaboration Systems
About
Us:
NFT Consult, a leading HR Consultancy
firm, seeks to recruit for it valuable client, a Global Technology
Consultant.  NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
Job
Summary: The Specialist,
ERP and Collaboration Systems will work in consultation with Manager, ERP and
Collaboration Systems in the design and implementation of Enterprise Resource
Planning (ERP) and collaboration systems by IT vendors.
Key
Duties and Responsibilities: 
·        
Assist
in the identification of user requirements for new ERP and collaboration
systems.
·        
Actively
participate in the documentation of Request for Proposal/Request for Quotation
for new ERP and collaboration systems based on user requirements.
·        
Assist
the Manager, ERP and Collaboration Systems in project managing all projects
relating to the deployment of new ERP Modules to ensure achievement of
corporate objectives.
·        
Assist
in providing advisory support in the implementation and integration of new ERP
and collaboration systems.
·        
Facilitate
user acceptance testing in liaison with relevant business teams.
·        
Provide
support in go-live of new ERP and collaboration systems.
·        
Assist
in facilitating user training on new ERP and collaboration systems.
·        
Assist
in providing user support for deployed solutions
·        
Assist
in supporting IT vendor in the deployment of off-the-shelve ERP and
collaboration systems.
·        
Distribute
documented policies and procedures/user guide for newly deployed ERP and
collaboration systems to end users.
·        
Gather
and analyse end user feedback for post implementation review of deployed ERP
and collaboration systems and ensure timely and effective resolution of issues.
·        
Participate
in the evaluation of ERP and collaboration systems performance in order to
ensure continuing relevance of enterprise solutions provided.
·        
Monitor
the performance of installed ERP and collaboration systems to ensure efficient
workflow of the company’s operations.
·        
Participate
in the deployment of patches and upgrades to ERP and collaboration systems.
·        
Assist
in ensuring minimal impact to end user services during system changes,
upgrades, patches or bug fixes.
·        
Offer
technical support in the resolution of ERP-related problems escalated by
Enterprise Applications Support team.
·        
Record
feedback from the Enterprise Applications Support team to ensure prompt
improvement of the ERP and collaboration systems.
·        
Assist
in managing relationships with third party IT vendors/suppliers.
·        
Attend
team/divisional/departmental meetings as required.
·        
Prepare/compile
agreed periodic activity and performance reports for the attention of the
Manager, ERP and Collaboration Systems.
·        
Perform
any other duties as assigned by the Manager, ERP and Collaboration Systems.
Qualifications,
Skills and Experience: 
·        
The
applicant should hold a first degree or its equivalent in a relevant
discipline.
·        
Two
or more years’ experience in a similar role.
How
to Apply:
All suitably qualified candidates should
visit the web link below and create a profile on the NFT Consult website by
entering their e-mail addresses. Please visit web link below and click Apply
now if convinced you have the job requirements. The applications/CVs should be
prepared in English and submitted in either MS Word or PDF format will be
considered.

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