Customer Care Officer Jobs – Security Group

  Business Administration Jobs in Uganda, Finance Jobs in Uganda, Uncategorized
Organisation: Security Group
Duty Station: Kampala, Uganda
About US:
Security Group Uganda Limited is one of the leading and most innovative
organization in the security industry.
Job Summary: The Customer
Care Officer will be responsible for
all customer relations, ensuring that their expectations are met, and all
complaints satisfactorily attended
to in time. S/he is also responsible for the quality control of all the services/products that SGUL offers to its
customers at all times.
Key Duties and
Responsibilities: 
  • Formulating and implementing strategies to
    ensure customer retention and
    attending to customer complaints
    timely
  • Ensuring quality products and services are
    offered to all customers
  • Updating and maintaining customer database
    for regular follow up and regular client visits. Supervises branch
    activities (CRM)
  • Ensuring professional corporate image is
    maintained and supervises/administers all CSR activities
  • Ensuring that ISO procedures are followed,
    oversees and promotes total quality management systems in the company
  • Assisting in the identification of
    inefficiencies and non- compliance with set standards in line with SOP’s
    and ISO
  • Actively coordinating the regular
    management reviews of total quality management systems
Qualifications, Skills and
Experience: 
  • The candidate should hold a good
    University Degree in a Business related field
  • Three or more years’ experience in a
    similar position in a private security firm or related industry.
  • Computer literacy skills
  • Driving skills
  • High team ethics
  • Good presentation and effective
    communication skills
  • Possess the ability to listen, diagnose
    issues and prescribe solutions
  • Good coaching and mentoring skills
  • Good bargaining and negotiation skills
How to Apply: 
All suitably qualified and
interested candidates are encouraged to send their  application letters attaching detailed C.V
and photocopies of academic credentials to:
The HR & Administration
Manager
Security Group (U) Ltd
P.O. Box 20097, Kampala –
Uganda
NB:
Please note that feedback will be given to only shortlisted candidates and any
form of canvassing will lead to automatic disqualification. Security Group (U)
Limited is an equal opportunities employer, so all are encouraged to apply.
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