Wipro Technologies IT Careers – Administrator – TIS Networking

  Information Technology (IT) and Data Jobs in Uganda, Telecommunication Jobs in Uganda, Uncategorized
Organisation: Wipro Technologies
Duty Station:  Kampala, Uganda
About Wipro:
Wipro Technologies is one of the world’s leading software and outsourcing service providers which  focuses on the IT services & BPO business.
Job Summary: As a Senior Administrator, the incumbent will be to adequately serve as a first point escalation point for all technical and process issues.
Key Duties and Responsibilities:  
  • Offer technical subject matter expertise wherever required.
  • Ensure proper communication and quick resolution as a crisis manager.
  • Adequately plan and schedule Changes, Coordinating with different stakeholders.
  • Carry out RCA for Major Incidents related to his / her tower
  • Follow quality / security process defined for the engagement.
  • Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
  • Hardware troubleshooting & Vendor coordination
  • Compile and prepare Weekly and monthly status reports.
  • Actively participate in business meetings with various stake holders on a need basis.
  • Take corrective actions based on the customer satisfaction surveys.
  • Work on the service improvement programs.
  • Effort estimation/reviews on need basis for new projects.
  • Training of new team members.
  • Ability to work on Knowledge acquisition and updates to related documents
Qualifications, Skills and Experience: 
  • The candidates should hold relevant bachelor’s degrees  
  • Mandatory Skills in Cisco IOS and Networking Administration
  • Desirable Skills in Cisco Nexus Switches, Extreme Routing and Switching
  • The minimum work experience is at least three to five years’ of relevant experience
How to Apply: 
All suitably qualified and interested fresh graduates are encouraged to express their interest by clicking the web link below.
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