The Ugandan Jobline

• Supports
  with, and may lead a team in the planning, specification, design,
  development, implementation and support of computer application systems
  and programs using UN established standards for IS technologies, programming
  languages and tools;
• Serves
  as focal point for coordination, monitoring and expedition of computer
  application systems development projects, involving extensive liaison with
  diverse organizational units to initiate requests; prepares standard terms
  of reference; processes and follows-up on administrative actions and
  resolves issues related to project implementation, e.g. organization of
  and participation in training, procurement of equipment and services, etc.
• Maintains
  functional specifications for computer application systems, programs and
  procedures; performs ongoing reviews with users and developers; liaises
  with users to define and specify requirements; assists with version
  management, data recovery and deployment to users’ offices;
• Plans,
  implements and maintains security controls for various applications;
  verifies the effectiveness of security controls in place; maintains
  accurate access control lists including rights and privileges;
• Offers
  technical support for Data Recovery/Business Continuity software
  applications and systems;
• Prepares
  technical and user documentation for deployed computer application
  systems, training materials and conducts technical presentations; drafts
  correspondence and communications, including work plan revisions, as well
  as unit contributions for a variety of periodic reports;
• Stays
  abreast of developments in the field; performs benchmarking and proposes
  new acquisitions;
• Provides
  guidance to new/junior staff;

• Provides
  full range of technical assistance and team supervision in the area of
  server operations and administration; distributes work assignments to
  members of the team and monitors progress; provides guidance and training
  to new/junior staff;
• Manages
  the installation, configuration, testing and deployment of server systems
  hardware and software, to include Local Area Network infrastructure,
  Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus Notes,
  Citrix, Database systems, Web Development software, Firewall systems,
  Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and
  various security software;
• Manages
  the administration, operation, technical support, and monitoring of server
  systems; undertakes complex trouble shooting of server systems;
• Works
  closely with other Units within the Service and other logistics support
  elements of the mission to maintain optimal 24/7 operations for the server
  systems operations;
• Provides
  input to identify the need for new systems or re-engineering of the existing
  systems;
• Quickly
  responds to requests from user offices and assists in
  deploying/configuring systems so as to conform to infrastructure
  standards; implements Disaster Recovery/Business Continuity (DR/BC) and
  backup services following standard procedures;
• Participates
  in the security incident response activities; assists in the planning,
  implementing, operating and maintaining security controls; performs
  regular vulnerability assessments of production systems to identify
  weaknesses as well as to determine the need for updating systems with
  fixes and patches;
• Drafts
  documentation and reports;

• Analyses,
  plans, designs and supervise the implementation of network projects in
  accordance with Mission requirements and applicable UN policies and
  standards;
• Intuitively
  reviews network configuration ensuring maximum efficiency and optimal
  usage of resources;
• Actively
  participates in the management of network backup and security enforcement
  policies
• Assists
  with and may supervise the work of personnel and/or contractors assigned
  to the Network Administration Unit;
• Ensures
  the integrity of the various internet work connections within the missions
  Intra- and Extranets;
• Supports
  with the implementation of new and emerging technologies for voice, video,
  and data integration;
• Supports
  the design, implementation and maintenance of Data Security projects with
  emphasis in network security, monitoring, resourcing, and other UN
  standard technologies;
• Maintains
  properly administered access control lists including rights and
  privileges;
• Actively
  participates in the security incident response activities;
• Participates
  in planning, implementing, operating and maintaining security controls;
• Performs
  regular vulnerability assessments of production systems to identify
  weaknesses and determine the need for security updates and fixes;
• Participates
  in, and may supervise, major network implementations;
• Drafts
  documentation and reports;

• Supervises
  a team of service coordination staff;
• Streamlines
  the receipt and logging of service requests in the automated request
  management system; creates and assigns work orders in accordance with
  established procedure; distributes work assignments and monitors progress;
• Supervises
  tasks related to scheduled service requests, including equipment
  replacement, equipment installation/de-installation, software
  installation, LAN connection, returns to stock, site surveys, etc;
• Provides
  basic training to end-users on the use of standard systems and
  applications;
• Drafts
  end-user and/or technical documentation;
• Logs
  all actions in the automated tracking system, including site survey
  information, steps taken to resolve problem or to complete task, problems
  encountered, current status, escalation status, etc;
• Acts
  as problem escalation point for technical staff at lower levels; escalates
  problems/tasks to the appropriate parties in accordance with established
  procedure;
• Actively
  monitors problems to resolution; detects problem patterns and recommends
  solutions;
• Performs
  quality assurance procedures to ensure client satisfaction;
• Keeps
  abreast of developments in information systems and technology in order to
  make recommendations to supervisors;
• Provides
  training to junior technical staff; occasionally supervises a team of
  technical staff for special projects;
• Offers
  guidance to clients regarding Communications & Information Technology
  Section (ICTS) standards and workflow processes;

• Acts
  as the focal point for Disaster Recovery and Business Continuity plan
  implemented by the mission;
• Supports
  with the coordination of the implementation and testing of DRBC plans, and
  supervises teams related to DRBC management;
• Supervises
  the design, installation, operation and maintenance of a multi-user
  information security systems including firewalls, malware
  detection/prevention systems, intrusion detection/prevention, network
  access controls, proxy servers, VPN, encryption, URL and content filtering
  systems in accordance with organizational technology security standards;
• Supports
  other ICTS groups with the determination of security requirements and
  integration of these requirements in system design and operations;
• Formulates
  and maintains security procedures, including user identification and
  access control processes to specific ICTS resources and data;
• Acts
  upon all security incidents and violations, including reporting them
  immediately to the ICTS Security Coordinator; participates in incidents
  management activities;
• Performs
  regular security assessments of production ICTS resources to identify
  potential weaknesses that could be exploited; performs risk analysis and
  formulate risk treatment plans;
• Determines
  the need for updating ICTS systems with fixes and patches;
• Performs
  other related duties as required.

• Providing
  general assistance across the various fields of ICT support services in
  the mission;
• Being
  part of cross-functional teams within ICTS in order to assist with ICT
  related projects;
• Performs
  other related duties as required.

• The
  ideal candidate for the aforementioned United Nations MINUSCA Information
  System Assistant job should hold a high school diploma or equivalent and
  certification/diploma of other supplemental academic qualifications or
  training in Information Systems and Technology are required.
• Professional
  Industry training and certifications is desirable.
• A
  minimum of eight or more years of relevant work experience in the planning
  and installation of complex Information Systems, equipment, and networks,
  including at least three (3) years of experience at the international
  level are required.
• Field
  experience in United Nations Peacekeeping missions is desirable.

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